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Captiva's avatar
Captiva
Reel Rookie
2 years ago
Solved

Cannot add popular channels, only esoteric ones

New Roku Express 4K+ owner. I cannot add popular channels such as Roku, Disney+, Prime, Paramount+, Pluto, Max, Spectrum TV,  et cetera. Apple TV+, and Netflix were preinstalled. I could add Bloomberg TV, and YouTube.

On the device, when logged into my account on the web at https://channelstore.roku.com/en-gb/browse , or in the iOS app I cannot add these desirable (to me) channels. I can add thousands of channels from around the world that I have never heard of.

I am in the continental USA with no VPN. The Add Channel button is greyed out on the web, and the channels I want never appear on the device or app after scrolling through thousands of, um, unique channel offerings. Oddly the Add Channel button is clickable when logged out. When clicked it has me log in, and then the add channel button is greyed out.

Pop up on home page 

Greyed out "add channel" when logged in 

Purple Add Channel button when logged out 

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