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DataLife's avatar
DataLife
Reel Rookie
2 years ago
Solved

Can not Remove Free Trial App

I really like Roku, but it has a long way to go on managing apps.

Can't hide apps. Can't remove an app that has an active subscription (even free trial )

I added an app and signed up for the free trial. I immediately turned off auto renewal. I can't remove the app until the free trial expires.

The app is added to all my Roku devices.

I don't want my kids to use this app. I can't pin protect this app. I can't remove it. I can't hide it.

I just have to hope my kids don't see and use the app.

I have no illusion that Roku will ever add any app manageability.

 

app subscription
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! DataLife,

    Thanks for the post,

    We appreciate you reaching out to us. We're pleased to assist.

    Your Roku® streaming device does not offer a global parental control setting to restrict access to content across all streaming channels, but you can configure access limits based on ratings in certain situations such as those described below:

    • Set up ratings-based playback restrictions within The Roku Channel
    • Set up built-in parental control features on other popular streaming channels that offer these features
    • Configure your Roku TV™ to restrict viewing of programs on "over-the-air" broadcast television

    For more detailed information about the Parental control feature, visit our Support page here: How to block content using parental controls

    Thanks,

    Arjiemar

1 Reply

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! DataLife,

    Thanks for the post,

    We appreciate you reaching out to us. We're pleased to assist.

    Your Roku® streaming device does not offer a global parental control setting to restrict access to content across all streaming channels, but you can configure access limits based on ratings in certain situations such as those described below:

    • Set up ratings-based playback restrictions within The Roku Channel
    • Set up built-in parental control features on other popular streaming channels that offer these features
    • Configure your Roku TV™ to restrict viewing of programs on "over-the-air" broadcast television

    For more detailed information about the Parental control feature, visit our Support page here: How to block content using parental controls

    Thanks,

    Arjiemar