Forum Discussion

Genab's avatar
Genab
Newbie
2 years ago
Solved

Can not get new TV to work

When trying to set up a new TV with FUBO I get the error the user ID and password is not a valid combination. I tried resetting my Roku password but got the same thing. Also on an established TV since this happened, am getting the same error message. 

  • You never need to enter your Roku password in any app - no app has access to your Roku account password.  If Fubo is asking for a password, it's asking for your Fubo password.  Also, when an app asks you to log in it will offer the email address that's associated with your Roku account which is a Roku requirement, but if you use a different email address for your Fubo account, enter that.

  • renojim's avatar
    renojim
    Community Streaming Expert

    You never need to enter your Roku password in any app - no app has access to your Roku account password.  If Fubo is asking for a password, it's asking for your Fubo password.  Also, when an app asks you to log in it will offer the email address that's associated with your Roku account which is a Roku requirement, but if you use a different email address for your Fubo account, enter that.