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Steffyagnes's avatar
Steffyagnes
Newbie
2 years ago

Can’t view channel even tho I have subscription

I have a BET+ subscription and my Roku channel is stating there’s an issue with my subscription payment. I’m able to watch the app on my phone and iPad. Please help 

1 Reply

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Steffyagnes,

    Welcome to the Roku Community!

    Thank you for informing us that you are having trouble with your subscription to a channel. For this matter, it would be effective for you to contact our Account-Billing team directly, as they are the best ones who can further assist you.

    You can visit our Account-Billing Support page and choose the "Account, payments & subscriptions" category. There should be an option to talk to one of our live representatives.

    Please keep us posted, and we'll continue assisting you from there.

    Warm regards,

    Chel