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DennisK1's avatar
DennisK1
Newbie
2 years ago

Can’t sign into Netflix upon password update

Having the same problem, Netflix works on IPADS, two Smart TVs but not my ROKU.  It worked until I bought a new IPAD and for some reason had to change my password to get it to work.  Now the ROKU doesn't work

 Device ID 85-264-872

Model    3100X  - Roku 2XS

SN 13C29A125485

Software   9.1.0  Build 5009-02

 

 

 

1 Reply

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi DennisK1,

    Welcome to the Roku Community!

    Thanks for letting us know about this. We'd be more than happy to take a closer look at this.

    When you updated your credentials on your Netflix, have you tried logging back into your Netflix account on Roku? If so, are you seeing an error message after that?

    We also suggest reinstalling the app and performing a system restart from Settings>System>System restart before adding the channel back, then try again to see if it works.

    If there's no improvement after doing that, we advise you to contact the channel support team directly about this and what they can suggest.

    You can reach Netflix support here: https://help.netflix.com/en/

    Let us know how it goes!

    Thanks,

    Rey