Forum Discussion

Kim61's avatar
Kim61
Newbie
3 years ago

Can’t sign in to apple tv on roku

Apple tv sign in is on a continuous loop on my roku tv. I talked with apple tech who said it was roku software. When will roku address this issue?

3 Replies

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi Kim61,

    Welcome to the Roku Community!

    We'd like to know more about the issue that you're having with your Apple TV channel. Could you send us a photo or video of your running problem with the Apple TV channel? What troubleshooting steps have you taken so far? In the meantime, you can try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

    Let us know how it goes, and we will continue to assist you further.

    Thanks,

    John

  • Gregoriuos's avatar
    Gregoriuos
    Newbie
    3 years ago

    I tried to sign up for the Apple trial subscription and my Roku password did not work. I can log in to my Roku account.  I have tried multiple times and am giving up... 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      3 years ago

      Hi Gregoriuos,

      Greetings from the Roku Community!
      We understand you're having a problem with the Roku TV. We're happy to help. Would you kindly send us the data we have requested above? Also, try the troubleshooting steps above and see if that fixes the issue.

      We look forward to hearing from you soon, and we will continue to assist you further.

      All the best,

      John