Forum Discussion

Fallenangelical's avatar
Fallenangelical
Newbie
3 years ago

Can’t play anything on Roku Channel or Discovery+

Can’t play anything on Roku channel or discovery+. I’ve tried resetting, unplugging tv as well as checking internet; I even went so far as to factory reset it to no avail and I’m using a free trial b...
RokuAnjelie's avatar
RokuAnjelie
Community Moderator
3 years ago

Hi Fallenangelical

Welcome to the Roku Community!

We understand that you wanted to watch your Discovery+ on Roku. However, it's not working. We're sorry to hear about the experience. This is not what we aim for. Let's work on it.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button on Roku remote to open the Options menu. Select Remove track and confirm.
  2. Restart your Roku device. Press Home>Settings>System>Power. If you do not see a Power submenu, skip to the next step, System restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the track again.

Please provide the following information if the suggested steps above don't work.

  • Is there an error message when attempting to stream the channel?
  • What are the steps to reproduce the issue you are seeing?
  • Are you watching Discovery+ through The Roku Channel or the standalone channel?

Please keep us posted so we can further assist you.

Thanks, 

Anjelie