Forum Discussion

Pekeapoomom's avatar
Pekeapoomom
Newbie
11 months ago
Solved

Can’t navigate within YouTube and YouTube TV apps

I cannot navigate once I open YouTube and YouTube TV.  I can navigate in other apps, but when I open YouTube or YouTube TV, I can’t move through the menus and have to turn off the tv to get out the app. Just stopped working this afternoon. 

  • RokuERey's avatar
    RokuERey
    11 months ago

    Hi Pekeapoomom,

    Welcome to the Roku Community!

    This behavior could happen if the channel requires a refresh or update. As you've mentioned, this is an isolated case with YouTube and YouTube TV channels. We recommend starting by checking for an update on the channels. Navigate to the channel tile, press the * sign button of your Roku remote, and then select Check updates.

    For additional troubleshooting, you can visit our support page here: How to resolve a channel playback issue.

    We hope that helps!

    Thanks,
    Rey

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    11 months ago

    Hi Pekeapoomom,

    Welcome to the Roku Community!

    This behavior could happen if the channel requires a refresh or update. As you've mentioned, this is an isolated case with YouTube and YouTube TV channels. We recommend starting by checking for an update on the channels. Navigate to the channel tile, press the * sign button of your Roku remote, and then select Check updates.

    For additional troubleshooting, you can visit our support page here: How to resolve a channel playback issue.

    We hope that helps!

    Thanks,
    Rey