Forum Discussion

Poseyanne's avatar
Poseyanne
Channel Surfer
21 days ago
Solved

Can’t login to Hulu on ROKU

I have Hulu on my Roku. It was working fine up until a few days ago. When I select Hulu it asks me to login with MyDisney login and password. I didn’t have one so I created one. I now can login in to my Hulu on my phone and my iPad. I still cannot login on my ROKU. Another answer was given that this was a HULU problem…if so, why does it only not work on my ROKU?

app login
  • RokuJohnB's avatar
    RokuJohnB
    17 days ago

    Thanks for the info, Poseyanne​!

    You might want to contact the app provider first, since each app on Roku is managed by its developer.

    If you need anything else, please let us know.

    Roku Community Team

8 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    21 days ago

    HeyPoseyanne​,

    Greetings!

    If you're having trouble logging into Hulu on your Roku, start by ensuring both your Roku device and the Hulu app are updated. Restart your Roku, check your internet connection, and try reinstalling the Hulu app.

    Just keep us in the loop on how it turns out.

    Roku Community Team

    • Poseyanne's avatar
      Poseyanne
      Channel Surfer
      20 days ago

      I didn’t think that would work but I did everything you suggested.  I know it’s a ROKU issue. I have the ROKU stick in a smart TV.  We have a combined household ROKU account. My daughter pays for all of the APPs but HULU and Paramount. The ROKU account is on my daughter’s email, my HULU and my granddaughter’s Paramount is on each of ours. My granddaughter’s still works.

      Mine doesn’t after I was forced to change over to a “myDisney” password.  I created a myDisney password and now HULU in ROKU doesn’t recognize my email, requesting the password for my daughter’s ROKU email…  I know the “myDisney” password and email works because I can leave the ROKU account and access HULU on the smart TV.  My daughter has a ROKU TV so therefore cannot access HULU.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        19 days ago

        Thanks for keeping us posted, Poseyanne​!

        We appreciate the troubleshooting steps you have taken so far. We'd like to investigate the problem you had with the Hulu app further. Are you seeing any error messages or codes?

        Looking forward to hearing from you soon.

        Thanks,
        Roku Community Team