Can’t add a channel named burrow
I’m trying to add the burrow channel. It says it’s added but won’t work on device. I can see it’s added on my phone.
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Hi Angelac122278,
Thanks for reaching out to the Roku community!
We'd like to know more about how we can help. If the channel does not appear on your Roku device, go to your Roku device and select Settings > System > System update > Check now.
In addition, we also suggest checking if the Roku account email you used to add the channel is directly linked to the device by going to Settings > System > About.
Keep us posted with what you find out.
Best regards,
MaryMy Roku device won’t let me see my download of burrow channel. It shows I downloaded it online. I tried resetting my Roku device and updating it but the channel won’t come up. It also won’t come up when I search it.
model: 2710x
serial number: 1xk587052084
Hi Mikeyymillz228,
We're sorry to hear that you are having trouble adding the channel to your Roku device. For clarification, does the issue only occur on this specific channel or all channels on your Roku device? We can also see that you are unable to search the channel on your Roku device.
If the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Burrow support directly to share your feedback.
They'll be able to best assist you. Let us know if you need additional support and we assist you further.
Regards,
Nimfa
Seems like the Burrow channel/app is playing fine.
What is the Roku device model number and Software version? (Settings/System/About)
When you say you can see it on your phone as added, are you also seeing it on your device but it is just not playing, or is it not showing up on your device?
I also am trying to add this channel to my device but am having issues (obviously, or I wouldn't be here lol). I added it from my online account but when I search it from the device or the app I can't even get the search to pull up the channel. Now I can't figure out how to uninstall the channel to start over and try again cause it only lets you do so from the device. About to delete my whole account and start over from scratch.
Generally, if you are unable to find a channel/app from the Streaming Channel Search on your Home Screen from a device, it usually means that the device won't support that particular channel/app.
What is the model number of your Roku device and the Software Build version. Both are found under Settings/System/About.
I am experiencing the exact same issue I near Nashville TN do you think they have it blocked in areas of the US?
Hello WalkinTall61
Thanks for posting here in the Community.
We do not have enough details from your original message to make an effective suggestion. Could you tell us specifically about the issue you're experiencing? What's the model number of your Roku device? This can be found in Settings > System > About. Please reply here as well with the troubleshooting you've tried so we know what steps we should take next.
We'll keep an eye out for your reply.
All the best,
Kariza
