Forum Discussion

Cilantromanning's avatar
4 months ago
Solved

Can’t access the NowTv app

the NowTv app is nowhere to be seen on my Roku and when I search for it on my phone app to try and add it to my tv the “add app” button is grey and un-clickable. I am in the UK, I joined in the Uk and am not using a vpn. Please help me 

  • Hi Cilantromanning,

    Welcome to the Roku Community!

    We understand you are having trouble adding the Now TV channel on your Roku device. We're happy to help.

    Please try to restart your Roku device by following the steps below:

    1. Press the Home button on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    After restarting your Roku device, try again to add the channel.

    We hope this helps. Please keep us posted on what you find out.

    Best,
    The Roku Community Team

2 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi Cilantromanning,

    Welcome to the Roku Community!

    We understand you are having trouble adding the Now TV channel on your Roku device. We're happy to help.

    Please try to restart your Roku device by following the steps below:

    1. Press the Home button on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    After restarting your Roku device, try again to add the channel.

    We hope this helps. Please keep us posted on what you find out.

    Best,
    The Roku Community Team

  • Actually a grey button indicates that the channel or the app you are trying to add is not supported on your current region . But as you said you are in the UK and still if it shows like that ! there might be some other issues . You can try dropping your query on NOWTVCommunity, maybe get some help !