Forum Discussion

Zoe3's avatar
Zoe3
Newbie
2 years ago

Can’t access live tv and streaming won’t work

I have reset my device and everything and everytime I go to watch live tv it’s just a black screen. I have a brand new tv also.  
App playback
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi tvmaster,

Thank you for keeping us posted here in the Roku Community!

We understand that you're experiencing issues with Live TV. We would be pleased to help you further. Could you kindly supply the details below so that we can look into this issue you're having more thoroughly?

  • Where are you currently located right now?
  • Are you using a VPN?
  • When did the issue start?
  • What troubleshooting steps have you taken so far?
  • Could you send us a photo of your running problem?

With detailed information, we will be able to assist you further.

Many thanks,

John

tvmaster's avatar
tvmaster
Channel Surfer
2 years ago

1 Toronto

2 Most of the time - security issues

3 Since I removed and reinstalled unit on my account

4 Removed and reinstalled app, restarted unit

5 Photo is exactly the same as original poster.

 

 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi tvmaster,

    Thank you for the additional information!

    We appreciate your cooperation regarding this issue that you're having with Live TV. Please be advised that VPNs may result in some content not playing at all or playing with playback difficulties due to geolocation limitations on the content. Make sure your Roku device is not connected to the VPN network in order to fix this.

    We hope this helps, and please keep us posted if you need anything else.

    Kind regards,

    John

    • tvmaster's avatar
      tvmaster
      Channel Surfer
      2 years ago

      Hello.

      Why on Earth would CBC Explore NOT play on the unit, live, in Canada, while connected to a CANADIAN VPN IP?  It's all Canadian!

      It appears Roku has done something else to the software, or your servers, that isn't being either fixed or honestly represented to your paying clients.

      If VPN use is a problem for Roku, it should say so on the boxes.  With foreign hackers, bank fraud, identity theft, VPN's are so commonly used in today's Internet relations that I'm a little confused Roku would not take that into account.

      Are you certain that a fix isn't on the horizon?  CBC Explore - in Canada - via Canadian IP's - I don't see why that's a problem....