Forum Discussion

Zoe3's avatar
Zoe3
Newbie
2 years ago

Can’t access live tv and streaming won’t work

I have reset my device and everything and everytime I go to watch live tv it’s just a black screen. I have a brand new tv also.

 

app playback

6 Replies

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  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! Zoe3,

    We're sending you a warm welcome from the Roku Community!

    Thank you for reaching out to us. We're pleased to assist.

    We open our streaming TV platform to the greatest amount of content possible to captivate a wide range of global viewers. While we do not manage publisher content, including live content, it must adhere to our guidelines and channel criteria.

    Please be advised to contact the channel provider directly for further assistance.

    Thanks,

    Arjiemar

    • tvmaster's avatar
      tvmaster
      Channel Surfer
      2 years ago

      I think the poster was saying that NO live channels are working?  

      Your answer didn't clear anything up at all.  I too am having the same problem - noting appears on any of the live channels save for a blank screen under the show description, just like the photo.

      Provider content has nothing to do with this.  Is it a problem with geo-ip bugs?

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi tvmaster,

    Thank you for keeping us posted here in the Roku Community!

    We understand that you're experiencing issues with Live TV. We would be pleased to help you further. Could you kindly supply the details below so that we can look into this issue you're having more thoroughly?

    • Where are you currently located right now?
    • Are you using a VPN?
    • When did the issue start?
    • What troubleshooting steps have you taken so far?
    • Could you send us a photo of your running problem?

    With detailed information, we will be able to assist you further.

    Many thanks,

    John

    • tvmaster's avatar
      tvmaster
      Channel Surfer
      2 years ago

      1 Toronto

      2 Most of the time - security issues

      3 Since I removed and reinstalled unit on my account

      4 Removed and reinstalled app, restarted unit

      5 Photo is exactly the same as original poster.

       

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi tvmaster,

        Thank you for the additional information!

        We appreciate your cooperation regarding this issue that you're having with Live TV. Please be advised that VPNs may result in some content not playing at all or playing with playback difficulties due to geolocation limitations on the content. Make sure your Roku device is not connected to the VPN network in order to fix this.

        We hope this helps, and please keep us posted if you need anything else.

        Kind regards,

        John