Forum Discussion

wolfdad's avatar
wolfdad
Channel Surfer
3 months ago
Solved

Buffering during a show because of an internet problem?

I started using a different internet provider on 4/2 and all was good but the other day whiled watching on Roku, all it seems to do is I guess buffer with the spinning circle in middle of screen. Tho...
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    3 months ago

    We're glad you're here, wolfdad!

    We see that you're experiencing playback issues on the Roku device, and we're here to help out!

    Could you share the specific apps that are affected? Also, any troubleshooting steps taken? 

    In the meantime, try doing a system reboot on the Roku device.

    Here's how:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    For more tips, here's a link!

    Roku Community Team

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
3 months ago

Thanks for reporting back, wolfdad.

May we know where you're currently located? Also, are there any error messages you're seeing on the screen? 

Please get back to us soon!

Roku Community Team

wolfdad's avatar
wolfdad
Channel Surfer
3 months ago

Well, I tried something and adjusted the location of the router and rotated a bit. Now, all seems to be good! Thanks everyone!!

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 months ago

    Great, wolfdad!

    We're glad you're back to streaming! If you encounter any issues in the future, don't hesitate to reach out.

    Happy Streaming!💜

    Roku Community Team

    • wolfdad's avatar
      wolfdad
      Channel Surfer
      3 months ago

      Ok, everything was working great and then last night it started the constant buffering. It does show that it is connected to internet with excellent signal I have done the restart but it keeps happening. We had bad storms yesterday and power was out for a bit but don't know if that would cause this. Any ideas?  Thanks

      • JWS9518's avatar
        JWS9518
        Roku Guru
        3 months ago

        wolfdad Try doing a Ookla speed test to see what your current internet speeds are.  Also, check with your internet provider to see if they can test your line to see if there is noise or an issue with the network connected to your home.