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cmb9020's avatar
cmb9020
Newbie
2 years ago

Buffering and freezing with Roku Express

I have a Roku Express SKU 3930R that continues to buffer and freeze when I am trying to watch recorded shows. I have not found any solutions beyond resetting, unplugging, or trying to reconnect.

 

3 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi cmb9020,

    Warm greetings from the Roku community!

    Thanks for getting in touch about this issue, and we'd like to take a closer look into it.

    Could you share with us a little bit of information about this?

    Let us know...

    • How long have you been experiencing this issue?
    • Are you powering your device directly from a wall outlet or a USB port on your TV?
    • Is this an isolated case for a specific channel, or does it happen across the channels on the platform?

    Once we have a clearer understanding of the issue you're running into, we'll be able to provide you with the appropriate next steps.

    Thanks,

    Rey

    • Shs's avatar
      Shs
      Reel Rookie
      2 years ago

      Continuous buffering while watching anything on roku. My internet is high speed and works fine and have reset everything following recommended directions.  Model 3930x

      S008299rxggw

      this happens frequently so that it’s impossible to watch anything on roku. 

      sally

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi Shs,

        Thanks for reaching out here in the Roku Community for assistance today!

        We see that you're having a buffering issue while playing content on your Roku streaming device, and we'd like to gather more information so we can understand the issue further. Is this issue happening to a particular channel, or is this happening to multiple channels? In addition, when did you first notice this issue?

        Tell us more about this so we can handle things from here.

        All the best,
        Kash