Forum Discussion

Thorkatla's avatar
Thorkatla
Reel Rookie
2 years ago
Solved

Britbox wont' open on roku tv

That didn't work for me. I also unplugged the tv and started it again. Still won't load. Starts, but then goes back to the home screen.. Roku tv

App playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Thorkatla,

    Welcome to the Roku Community!
    Thanks for letting us know about the behavior you are seeing with your Roku device, and we're very sorry to hear about the troubles. We recommend performing the steps below to resolve the issue.

    1. Remove the Britbox channel by highlighting it and pressing the star (*) button.
    2. Restart the Roku device from Settings > System > System Restart.
    3. Install the Britbox channel again.

    Once you have performed these steps, kindly check if you still see the issue. Please keep us posted.

    All the best,
    Kash

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! wxextreme,

    We are delighted to have you with us here in the Roku Community!

    Thank you for reaching out to us about your Roku 4. We're pleased to assist.

    The device you are using can no longer support the most recent features. This means this device will no longer get new features or streaming channels, updates to existing channels, or other software-related updates. You can keep using your Roku player to stream your current channels. However, you may lose access to some channels as those channel partners update.

    If you haven't already upgraded your device, you should have received an email with offers to purchase a new player at a discounted price. 

    You can also access this offer by signing into your Roku account and visiting the following website here: Roku offers

    If you have any other questions or concerns, please let us know.

    Regards,

    Arjiemar

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Thorkatla,

    Welcome to the Roku Community!
    Thanks for letting us know about the behavior you are seeing with your Roku device, and we're very sorry to hear about the troubles. We recommend performing the steps below to resolve the issue.

    1. Remove the Britbox channel by highlighting it and pressing the star (*) button.
    2. Restart the Roku device from Settings > System > System Restart.
    3. Install the Britbox channel again.

    Once you have performed these steps, kindly check if you still see the issue. Please keep us posted.

    All the best,
    Kash

    • Wendizzle's avatar
      Wendizzle
      Newbie
      2 years ago

      I have the same issue; Britbox will not load on my Roku device on my TV.  I have the Roku Smart Soundbar Model 9101X. I have tried all the solutions I've read about in the Roku Community. I have tried updating the Britbox app and updating the Roku system. I've deleted Britbox and then updated the Roku system. I've tried restarting the Roku system and then reinstalling Britox. It is always the same and has been for at least three weeks; it starts to open, and after 3 seconds, the screen returns to the Roku home page.

      I did get the Issue Report Tracker - Software version 12.0.0 build 4184-95

      GC version 9.4.20  Issue ID: 31-276-573

       

       

       

      • sapper164's avatar
        sapper164
        Channel Surfer
        2 years ago

        Same exact situation with me and all Roku rep told me is ill have to install the BRITBOX ON ROKU TV app for 899 a month...but I have an account with BRITBOX right now. She said you'll have to take that up with BRITBOX but they don't do refunds.....so WTH????

    • Thorkatla's avatar
      Thorkatla
      Reel Rookie
      2 years ago

      Thank you so much for taking the time to reply. Unfortunately that was the very first thing I did.

      I uninstalled it. Reinstalled it. Nothing. It goes back to home page.

      I turned off the tv and unplugged it again and nothing.. still goes to home screen.

      I removed it, turned off the tv, reinstalled... goes back to homepage .. won't load

      I went back to factory settings and went through the entire process of set up.. installed it.. it won't load. Goes back to home screen.

      any other ideas?

    • sapper164's avatar
      sapper164
      Channel Surfer
      2 years ago

      We've done everything suggested!!! Read the posts!!!!! We've shut off, turned on, unplugged, rebooted, uninstalled,(when possible), reinstalled, reset to factory settings, (requiring reinstalling every app), We've done EVERYTHING.  

  • DB16's avatar
    DB16
    Newbie
    2 years ago

    I've been having the same issue since yesterday on my tv. I select an episode, but show's home screen keep refreshing without loading the episode. I've restarted Roku, and restarted the Britbox app, and shut system down and restarted. 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi DB16,

    Welcome to the Roku Community!

    Thanks for the additional details about this and the attempts at troubleshooting it.

    Have you tried connecting your device to an alternative network, such as a mobile hotspot, then trying again to see if you're still seeing the same issue occur?

    If the problem still occurs after doing that, we suggest reaching out directly to the channel support team to see what they can suggest and get further assistance with it.

    The channel provider oversees and updates the majority of Roku's channels. Once there is an isolated case on a channel that is not affecting the rest, This is likely where the problem lies within it.

    Keep us posted on what you find out so that we can continue assisting you from there.

    Regards,

    Rey

    • sapper164's avatar
      sapper164
      Channel Surfer
      2 years ago

      I have tried EVERY suggestion. I can't remove the app, restart the app, I've reset the TV, having to reinstall every streaming app I use, unplugged turned off and on, and repeatedly get emails from BritBox saying we've discovered the problem, (it's with ROKU,) and we're working on a fix. Meanwhile ROKU wants to sell me the new BritBox On Roku TV app....but I've got a subscription through March. Why the he// would I pay for overlaping subscriptions? Bottom line? All parties know about this issue but money is more important that customer service. 

    • Thorkatla's avatar
      Thorkatla
      Reel Rookie
      2 years ago

      I think that's my next step. I use britbox on several other devices on the same network.  Could it be a problem with the wi fi hooking up to the TV?

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Thorkatla Wendizzle,

        Thanks for keeping us posted!

        You seem to have taken a lot of troubleshooting steps. We suggest contacting the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

        If there's anything that we can do to assist you, please keep us posted!

        Thanks,

        John

  • sapper164's avatar
    sapper164
    Channel Surfer
    2 years ago

    I have been dealing with this for several weeks. At first Roku tells me, well since you have an ongoing subscription it's BritBoxes problem. BritBox says uninstall....blah blah blah. BritBox says it's identified the issue....weeks ago. I cannot uninstall/reinstall the app, I cannot get a refund on the subscription to apply to a new subscription of "BritBox on the Roku Channel" it will expire in March. What gives? I've unplugged, replugged, turned off, turned on, cussed, prayed, endless emails from BritBox and Roku? Well we don't have anything to do with your subscription Wayne, you'll have to let BritBox fix it....but you can buy this new BritBox on Roku. But you'll be paying twice until march....

    I'm tired of the BS. Even if I attempt to uninstall the app to say piss off I'm done, I CANT DO THAT. IVE PAID FOR A SUBSCRIPTION AND I CANT WATCH THE CHANNEL.

    OH and ive been waitng for Roku to update the Rugby Channel app....ROKU. Ive about had it....

    Thanks for nothing.

    I

     

    • DrPaS's avatar
      DrPaS
      Newbie
      2 years ago

      I am getting the same runaround. I get a gift subscription each year as a Christmas present. Last year I suddenly wasn't able to watch britbox on my TVs with the Roku devices. I got a message that my subscription had expired. I paid for a subscription directly with Roku and later realized I had two paid subscriptions. I cancelled the one paid through Roku and was able to watch Britbox. I activated my new subscription in March (the gift subscription directly with Britbox) in March but keep getting prompted on Roku to pay for a subscription with them. I have talked to people with both Roku and Britbox. Each says the issue is with the other company. Bottom line - I have a paid subscription that I cannot watch on any of our TV's which are connected to Roku devices. I could watch Britbox on my computer or phone but that's not what I want to do. If anyone has a solution please let me know 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi DrPaS,

        Greetings from the Roku Community, and thanks for letting us know!

        We will be more than happy to investigate further this issue that you're having with the BritBox channel. Can you please provide the following information below?

        • How are you trying to access your BritBox channel? Is it on a standalone channel or through The Roku Channel?
        • Please ensure that you are using the correct email address that has been linked to your Roku device. 

        We look forward to hearing from you soon.

        Thanks,
        John

  • Blanche3's avatar
    Blanche3
    Newbie
    2 years ago

    Just read an article that britbox is being canceled in the U.S. as of April 30,2024. All these answers they're giving are BS. Don't know why Roku is hiding it. I've just spent an hour trying to subscribe and jump through all the goofy hoops suggested in these replies. Hope they're having fun laughing at us for doing everything they've suggested to do. At least they could have ended one bogus suggestion to stand on your head in a corner and whistle dixie to let us in on the joke.