Forum Discussion

Rich1007's avatar
Rich1007
Reel Rookie
2 years ago

BritBox through Roku missing episodes

I am missing an episode of Eastenders on BritBox through Roku. On the stand alone BritBox app it shows up, but I cannot cancel the Roku version and sign up with the standalone because it keeps telling me I am already signed up for BritBox. 

I moved to purchasing BritBox through Roku because I had an issue with the standalone version that nobody could figure out. How hard is it to make sure I get every episode that I am paying for? What can be done to resolve this? I am missing episode 13 aired on 1/22/2024.

7 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here in the Roku Community Rich1007.

    It is highly appreciated that you have brought this to our attention. 

    Rest assured that we will coordinate this with our Roku team for further review and correction since your subscription to BritBox is under Roku and you're streaming this through The Roku Channel.

    Once we've been notified of new updates from the team, we will make sure to inform this thread. 

    In the meantime, we humbly request your patience as we work on this. 

    Best regards,
    Carly 

    • Rich1007's avatar
      Rich1007
      Reel Rookie
      2 years ago

      I still do not see episode 13 that aired on 1/22/2024. All the other episodes are there but not that particular one. Can this please be looked into?

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Rich1007,

        Greetings from the Roku Community!

        Please refer to the post above by RokuCarly that we will coordinate with our Roku team for further review. Rest assured, once more information is available, I'll be sure to update this Community thread.

        Thank you for your kind understanding regarding this issue.

        All the best,

        Chel

    • Diane777's avatar
      Diane777
      Newbie
      2 years ago

      Now it's April of 2024. Missing so many seasons and episodes Of Coronation street, The House Across the Street and so on. I think I'm going to cancel. I'm Beginning to believe corporations make more money that way. Sign up for more pay channels. I say it's almost time to cancel.

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi Diane777,

        We appreciate you flagging these missing episodes on Britbox with us, and we sincerely apologize for any inconvenience this may have caused.

        We were able to reproduce the issue, and with that, we'll surely let the appropriate team know about this for further review and investigation.

        Your patience and understanding in the meantime are highly appreciated.

        All the best,
        Jandee

  • Fritz12's avatar
    Fritz12
    Newbie
    2 years ago

    Missing episode 3 on Roku BritBox and stand alone BritBox has it available for viewing. Apparently, Roku is not obtaining all episodes from shows being aired on BritBox, big problem.  Cancel Roku subscription and join through BritBox.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Fritz12,

      Welcome to the Roku Community!
      We'd love to investigate further this issue that you're having with the BritBox channel. May we know the name of the movie or show in which you're seeing this problem? Is this happening to all content on the BritBox channel?

      We'll wait for your response.

      Thanks,

      John