Forum Discussion

sierradane's avatar
sierradane
Binge Watcher
5 years ago
Solved

BritBox suddenly says 'Not available in my country', but I'm based in the US

I was watching BritBox on Roku and it suddenly stopped working.  When I tried to load it again, it had logged me out.  I entered my password then I got the message that BritBox is not currently avail...
Britbox Troubleshooting
  • sierradane's avatar
    sierradane
    5 years ago

    BritBox just sent me this message:

     

    I highly appreciate your patience on this. BritBox is currently experiencing a service disruption. When signing in, searching or playing shows, you'll see an error message or unexpected behavior, such as being signed out. We're working as fast as we can to restore your service, and we're sorry for the interruption. As of the moment, we have already noted some concerns that does have the same issue. We are already partnering with our technical team and we will get back to you the soonest. We are already working on with the team regarding the issue and we will send you an email correspondence once the issue is resolved. Thank you for reaching our and I hope we have it sorted out the soonest. Stay safe and take care always.

patsyjean117's avatar
patsyjean117
Newbie
5 years ago

I got the same message.  What's up?  I love BritBox!!! Roku, please respond.  

sierradane's avatar
sierradane
Binge Watcher
5 years ago

BritBox just sent me this message:

 

I highly appreciate your patience on this. BritBox is currently experiencing a service disruption. When signing in, searching or playing shows, you'll see an error message or unexpected behavior, such as being signed out. We're working as fast as we can to restore your service, and we're sorry for the interruption. As of the moment, we have already noted some concerns that does have the same issue. We are already partnering with our technical team and we will get back to you the soonest. We are already working on with the team regarding the issue and we will send you an email correspondence once the issue is resolved. Thank you for reaching our and I hope we have it sorted out the soonest. Stay safe and take care always.

  • Jeacpa's avatar
    Jeacpa
    Reel Rookie
    5 years ago

    Thanks for posting this. Let's hope we get it back soon!

  • Voleri's avatar
    Voleri
    Newbie
    5 years ago

    Thanks for this update!

  • DottieD's avatar
    DottieD
    Reel Rookie
    5 years ago

    Same here. Turned tv off/on; Exit/enter app; removed/reloaded app; STILL “not in my country”.  WTH Roku???

  • Millie1496's avatar
    Millie1496
    Reel Rookie
    5 years ago

    Thanks sierradane for posting. Seems to be a lot of unhappy watchers. Hope it gets fixed quickly!

    • thom0909's avatar
      thom0909
      Newbie
      5 years ago

      Another frustrated person here. I hate watching TV on my computer. I need my Inside No. 9 fix. 

       

      EDIT: Oh, if no one mentioned this above, the BritBox site has a message in the Service Status section:

      BritBox is currently experiencing a service disruption. 

      When signing in, searching or playing shows, you will see an error message or unexpected behavior, such as being signed out. We're working as fast as we can to restore your service, and we are sorry for the interruption.

  • kimmerle's avatar
    kimmerle
    Reel Rookie
    5 years ago

    Please also let me know when it is available again. Will I be charged for the days it is not available? My email address is:   kimmerle.culver@yahoo.com.  Thank you.

  • EmojiGirl's avatar
    EmojiGirl
    Newbie
    3 years ago

    This just happened to me tonight (18 Aug 2022).  Must be an annual issue.

    • Nenesees's avatar
      Nenesees
      Reel Rookie
      3 years ago

      Was watching Britbox and suddenly quit working, gives same message

      Unfortunately, Britbox is not currently available in your country.

      Only happening on the Roku!!

    • dbfonda's avatar
      dbfonda
      Reel Rookie
      3 years ago

      Same here.  I rebooted the Roku and it went away.