Forum Discussion

rsvec's avatar
rsvec
Reel Rookie
2 months ago

Britbox signed us out and will not let us sign back in

I subscribe to Britbox. It renews on 05/03/25. Watched several shows on Thursday and since yesterday it signed us out and won’t let us sign back in. We’ve tried shutting down and restarting roku, and tried deleting and reloading app. 
Just will not work

app subscription

2 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Thanks for reporting this, rsvec!

    You mentioned that you have tried removing and reinstalling the app? Just to double-check, did you restart the device after removing the app? To make sure no steps have been overlooked, follow these steps below:

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device (Important step after removing the app): Go to Settings > System > Power > System restart > Restart Now.
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    Still having problems signing in? Contact the app support team for more help!

    Roku Community Team

    • rsvec's avatar
      rsvec
      Reel Rookie
      2 months ago

      The app after pressing star doesn’t have the remove channel option… now it been a whole week no service.

      i will cancel and maybe rejoin