Forum Discussion

margot12's avatar
margot12
Reel Rookie
3 years ago

Britbox problems September 2023

About 2 days ago, Britbox stopped loading on both my Roku Streambar and Roku Ultra.  When I click it, it looks like it's going to load but then just returns to the Roku home screen.  I've rebooted both devices and reinstalled the app on both - which really seems stupid because it's doing the same thing on both and started at the same time so not device dependent.  Have I missed something?  Was there a change with Britbox and Roku?  Am I the only one having this problem now (9/2023)???  Thanks!

 

Followup

I've looked at my router and wireless access point settings and I don't see anything that would cause a problem. So I installed the Britbox app on my phone and it works plus I am able to run it through Chrome on my PC.  So I'm back to Roku being the problem. 

11 Replies

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    3 years ago

    margot12 

    Britbox working fine on my devices (including an Ultra 4660).  The channel/app has always been a little resource hungry/slow on my devices though.

    The correct procedure when reinstalling a channel/app is Remove, Restart, Reinstall.

    ----

    Since you are having a problem on both devices, I would first try the above Remove, Restart, Reinstall procedure and then also restart the router (and any other network equipment like extenders, etc).

    • margot12's avatar
      margot12
      Reel Rookie
      3 years ago

      Well, I had hopes that this would work but it didn't. I tried the remove, reboot and reinstall but it makes sense that it could be a network problem since it's affecting both devices but I rebooted the router and wireless access point and it still isn't working.  I'm going to make sure there's nothing on my router settings that could block the Britbox servers.

  • ethyll's avatar
    ethyll
    Newbie
    3 years ago

    My Britbox app also stopped loading on both of my devices on that Thursday. I have two Roku Premiere+ units. I have removed, rebooted, and reinstalled as well as changed networks. All other apps are working fine.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi Community users!

      Thanks for flagging this channel behavior with us.

      Since Britbox is displaying a playback issue on your Roku devices, we want to look deeper into this so we can have a resolution, but we'll need more details. Kindly provide the following:

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • Does this issue occur specifically on the Britbox channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • A photo or video clip referring to the issue,

      Once we have this information, we will be able to investigate further.

      All the best,
      Kash