Forum Discussion

bdboston's avatar
bdboston
Newbie
3 years ago

BritBox keeps asking for me to log in with my Roku password - but it's 'Unsuccessful'

For about a week now, I have been unable to access BritBox. Typical when I select that channel I am automatically logged on. Last  Wednesday it started asking me to  enter my email and password. But ...
renojim's avatar
renojim
Community Streaming Expert
3 years ago

Are you trying to access it through its stand-alone channel/app or through The Roku Channel?  They aren't the same thing.

bdboston's avatar
bdboston
Newbie
3 years ago

Hello! I am trying to access it the way I've been doing so all along: Turn tv on; Roku starts up (with the jumping 'O' ;-); with the remote control I navigate over to the BritBox icon; click 'Ok';  BritBox opens to the main screen - where I am asked to sign in. Before last Wed. I never had to sign in each time I activated BritBox.

  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello bdboston

    Thanks for reaching out here in the Community!

    Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Britbox support to report the issue and for further help. They can resolve the error you are having with channel authentication.

    You can reach Britbox support here


    Regards,
    Karla