Forum Discussion

irishkhan's avatar
irishkhan
Streaming Star
7 months ago

BRITBOX issues on Roku tv.

I have stand alone App I watch on Roku tv.  It was FiNE until recent Roku System Update.  Now too many glitches once again.  I signed out, uninstalled, restarted several times. I couldnt even get the sign in part to open for me to enter email/password without trying repeatedly. Now I can only see some of the programs I saved on my WATCHLIST.  (A few tv shows but movies are completely gone from list). "view all" does not show more. My Britbox account works fine on website/ android phone. PROBLEM IS ONLY ON ROKU !!!. ROKU DID SYSTEM UPDATE DEC 13TH. Version 14.1.4 Build 7708.  Your Updates SCREW UP SOMETHING EVERY TIME !!  Please fix asap.

App availability

13 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    7 months ago

    Hi, irishkhan 

    Welcome to the Roku Community.

    Thanks for informing us about the issue you've experienced with the Bribox app on your Roku device. we understand how this affects your streaming experience. Our team would like to investigate this issue and encourage your cooperation for us to take this matter further.

    To assist us with the investigation, can you please provide the details below:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

    With the details below, our team can investigate further.

    We hope for your response.

    Thanks,
    Kash

    • irishkhan's avatar
      irishkhan
      Streaming Star
      7 months ago

      Tracking # issue ID NN-508-714

      roku device: TCL model 435455

      Serial #: XO1200LUTDNN

      Device ID: SOJNH27UTDNN

      Software version: 14.1.4 Build 770G-CG

      Thanks

    • irishkhan's avatar
      irishkhan
      Streaming Star
      7 months ago

      I forgot the Channel Build version. For Britbox I have Version 3.114 build 1.

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        7 months ago

        Hi irishkhan,

        Thanks for your response and for providing the details of your device.

        Could you please provide more details about the glitches in your Britbox channel? You mentioned that you can't even get to the sign-in screen. Could you please tell us the exact behavior of the application?

        We'll wait for your update!

        Thanks,
        Riamie