Britbox is not loading on Roku device
My BB will not load and according to their IT people, it is a Roku issue. But every channel streamed by my Roku device works, except for BB. Now BB is saying a new update is coming that Roku needs ...
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Hi RokuMary-F and others,
I'm still having trouble with Britbox and have been since end of January 😞
Here's my details. I'm curious if it is my hardware and what hardware others have that have mentioned it is working for them ( Wendy1519LiverpoolPL etc) as I'm not opposed to a new Roku, as I have a Roku 2 getting older and slower, but this is happening on both that and my Ultra.
Model: 4562RW - Roku Ultra LT
Serial Number: YJ003E023581
Device ID: 0460A3023581
Software Version: 11.5.0 build 4312-46 (Last Updated 12/20/22)
Britbox Channel Build: Version 3.0 build 662
Opened Britbox, it spun and then returned to Home Screen.
I did Issue Tracker Commands to get this Issue ID: 81-065-028
A full screenshot of my Issue Tracker is at https://mega.nz/file/x5ckTIAQ#CNbV4XUYtT8g1Zm8yxHjkiwQ35eXLLMZggWjypQDgsQ
Thanks for any ideas to get Britbox back again!
Andrew
Hi andrewteg,
Thanks for providing the information needed.
We're sorry to hear that you're having a channel playback issue with Britbox. I have passed along your details to the Roku team for further investigation. Please be advised that we are currently aware of the issue and our engineering team has been investigating this issue closely. Rest assured once more information is available I'll be sure to update this Community thread.
If you have any other questions or concerns, please let us know.
Best regards,
Mary
