Forum Discussion

Newbie

7 years ago

Solved

Britbox Can't Play

I subscribed to Britbox about 2 days ago. I can't play anything. When I try, it says "Subscribe". I am logged in to Britbox. If I click on Subscribe anyway and try to subscribe again it says you are a...

Britbox Troubleshooting

RokuTannerD
7 years ago
@Vanderhe

Thanks for the note. I would suggest removing the channel from the Roku home screen once more, restarting your device, then installing the channel once more.

https://channelstore.roku.com/details/143088/britbox

When you first launch the BritBox channel, there should be a settings menu in the far upper righthand corner (looks like a user icon) which has an option to 'Sign-in' within. Click on this option. You may see a pop up asking you to create an account, but you should be able to click 'Cancel' and return to the option you just selected and manually type in your email/password.

If you don't remember your password, try clicking the 'Forgot password' link and put in your Roku account email address. You should receive an email thereafter which will assist you in resetting your password. Then, you should be able to login from there.

Let us know if you need any further help!

Thanks,
Tanner
RokuTannerD
6 years ago
Britbox has not yet been made available by the channel provider in the UK on the Roku platform. Each channel provider determines the regions in which their channel is available on the Roku platform.

Please reach out to Britbox directly for any inquiries or updates, and to share your interest in seeing their channel available on Roku in your location. The channel will only become available once the channel provider authorizes the channel for publishing in additional locations.

Thanks,

Tanner
RokuMary-F
4 years ago
Hi Susba,
Thanks for posting in the Roku Community!
When you are ready to remove or uninstall a channel, first determine if the channel has a subscription and whether that subscription is billed to your Roku account.

Go to my.roku.com on your computer or smartphone

If prompted, sign in to your Roku account

Select Manage Your Subscriptions

If the channel you want to remove is listed on this page, the subscription must first be canceled before the channel can be removed from your Roku device.

Note:

If a subscription is canceled before the end of the billing cycle, you can continue to access the channel until the current billing cycle ends.

Channels cannot be removed at Roku.com.

Removing channels from within the Roku Channel Store

Press Home  on your Roku remote

Select Streaming Channels to open the Channel Store

Locate the channel you wish to remove and press OK  on your remote

Tip: A checkmark appears in the bottom right-hand corner identifying an installed channel.

Select Remove channel and confirm the selection when prompted

Removing channels from within your channel lineup

Press Home  on your Roku remote

Move to the right and highlight the channel you wish to remove

Press Star  on your remote to open the Options menu

Select Remove channel and confirm when prompted

Hope this helps! Let us know if you have any other concerns.

Best regards,
Mary

RokuTannerD

Retired Moderator

7 years ago

@Vanderhe

Thanks for the note. I would suggest removing the channel from the Roku home screen once more, restarting your device, then installing the channel once more.

https://channelstore.roku.com/details/143088/britbox

When you first launch the BritBox channel, there should be a settings menu in the far upper righthand corner (looks like a user icon) which has an option to 'Sign-in' within. Click on this option. You may see a pop up asking you to create an account, but you should be able to click 'Cancel' and return to the option you just selected and manually type in your email/password.

If you don't remember your password, try clicking the 'Forgot password' link and put in your Roku account email address. You should receive an email thereafter which will assist you in resetting your password. Then, you should be able to login from there.

Let us know if you need any further help!

Thanks,
Tanner

Musicmanaz
Newbie
6 years ago
Tried that and doesn’t work. Trying to access Britbox through Roku but consistently says password incorrect. Have changed it multiple times with same answer. My password for Roku is corrrest & I should b able to get Britbox. What do I do now?
- RokuTannerD
  Retired Moderator
  6 years ago
  To access BritBox, you need to use your BritBox username and password. Regardless of whether you sign up directly through BritBox or through your Roku account, you must establish a BritBox account, including username and password. This is what you must be using to log into the BritBox channel.
  
  See my original reply on this thread for more information, or contact BritBox for help identifying your username and password, or for more help resetting it. You can reach them here: https://www.britbox.com/us/help
  
  Thanks,
  
  Tanner
  - Petedox
    Reel Rookie
    6 years ago
    That's fine Tanner, but the problem for UK users is that the app is not available on the UK Roku system (wrong region), Can you let us know when it will be available in UK? Thanks.
psharp
Reel Rookie
6 years ago
Followed your instructions and it still does not work.
I've subscribed (britbox did process the charge) and no matter what I do, it still wants me to subscribe. If I select this, it says I've already subscribed.
It's starting to feel a bit like a scam here. Do you guys actually test these apps before releasing them on us?
- madochristopher
  Newbie
  5 years ago
  I have the same problem, after 5-6 attempts to Britbox nothing has been resolved.
  My credit card was charged $69.99 for one year subscription, I am considering reporting this as fraud.
  - RokuDanny-R
    Retired Moderator
    5 years ago
    madochristopher Bsd1
    
    Thanks for the post.
    
    For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. In addition, if you were charged by the channel provider, you will need to contact them for assistance with your account and any charges.
    
    You can reach Britbox support here: https://www.britbox.com/us/help
    
    Thanks,
    Danny
David46
Newbie
6 years ago
When I try and add britbox UK I get a message saying it's not available in my region, but I'm in the UK.
- Wendy1
  Channel Surfer
  6 years ago
  It’s the same with me. Anyone know when it will be available
  - dave25i
    Newbie
    6 years ago
    Me to have the same problem
KAN1
Reel Rookie
6 years ago
Jan. 9, 2020
Out of the blue, I can't access Britbox. My subscription renews on Jan. 20, a monthly one. I have never had any issues with it before. It worked fine yesterday. I have tried signing in numerous times, both with my
Britbox and my Roku password, but still can't access. I have tried your previous solution. Any more ideas?
Karen A. Nuckolls
- RokuTannerD
  Retired Moderator
  6 years ago
  KAN1 For any help and assistance with your BritBox username or password, or getting signed into their channel/service, please feel free to contact BritBox support directly: https://www.britbox.com/us/help
  
  If you subscribe to BritBox through your Roku account, you can check your current billing information and manage your subscription by logging into your account at: https://my.roku.com/
  
  Thanks,
  
  Tanner
  - KAN1
    Reel Rookie
    6 years ago
    PLEASE REMOVE ME FROM THIS DISCUSSION, AS I DO NOT LIVE IN THE UK. MY PROBLEM HAS BEEN RESOLVED.
    THANK YOU.
Martha21
Newbie
6 years ago
I tried following all these steps several times, asking for a reset link email, but the email doesn't arrive. It is not in the junk folder.
I have an active britbox subscription. This problem came up after I got a new roku premier device. All my other subscription channels are working.
Boxertwin
Reel Rookie
6 years ago
I tried everything. Unpluged roku. Signed out, signed in with password and Still the same problem. It says choose your plan. I can't play Brit Box at all. It comes up, you can see the Programs, but they will not play.I've been charged the yearly amount and got a confirmation of payment from my credit card and from roku that I have a subscription. I tried E mailing roku, but no one is doing anything. Day 3.
- RokuTannerD
  Retired Moderator
  6 years ago
  Boxertwin Thanks for the note. If you need help or assistance with your BritBox username or password, getting signed into their channel/service with an existing subscription, or playing content inside the channel, you'll want to contact BritBox support directly by calling1 (888) 636-7662 or online at https://www.britbox.com/us/help
  
  This channel (app) is developed and maintained by the channel provider. They can assist you further with account or login related issues, as well as assist you with playback issues you may encounter inside their channel.
  
  Let us know if you need further help from there.
  
  Thanks,
  
  Tanner
- Jpurdee
  Newbie
  5 years ago
  I'm having the same problem. BritBox will play on my smart tv and on my Roku streaming stick. I thought if I paid more for a Roku device it would work. :(
  - RokuDanny-R
    Retired Moderator
    5 years ago
    Jpurdee
    
    Thanks for the post.
    
    Can you please clarify the issue you are experiencing?
    
    With more information we will be able to assist you further.
    
    Thanks,
    Danny
ThePianistinUS
Newbie
6 years ago
Not possible to uninstall, there is only manage subscription, update, moce channel, rate, no "delete" or uninstall chanell.
DiKGal
Newbie
5 years ago
I did what you said. But to remove the Britbox app from roku I had to unsubscribe from Britbox via my roku account. So I unsubscribed to Britbox, removed the britbox app from my roku, and then added it again. I had to subscribe again to Britbox when I signed in. So basically I have paid for Britbox twice this month. And I'm not pleased about that. Do you have suggestions? I can not find any way to contact Roku about this. Thanks
- RokuKariza-D
  Retired Moderator
  5 years ago
  Hey DiKGal
  
  Thanks for posting here in the Community!
  
  For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.
  
  All the best,
  Kariza
Susba
Newbie
4 years ago
Same problem. When I choose *, I do not get the option to uninstall it as that was what I wanted to try first. I also cannot uninstall it from the Roku.com website when I go to my account or channel store. Now what. Two days, then I unsubscribe.
- RokuMary-F
  Community Moderator
  4 years ago
  Hi Susba,
  Thanks for posting in the Roku Community!
  When you are ready to remove or uninstall a channel, first determine if the channel has a subscription and whether that subscription is billed to your Roku account.
  
  Go to my.roku.com on your computer or smartphone
  
  If prompted, sign in to your Roku account
  
  Select Manage Your Subscriptions
  
  If the channel you want to remove is listed on this page, the subscription must first be canceled before the channel can be removed from your Roku device.
  
  Note:
  
  If a subscription is canceled before the end of the billing cycle, you can continue to access the channel until the current billing cycle ends.
  
  Channels cannot be removed at Roku.com.
  
  Removing channels from within the Roku Channel Store
  
  Press Home  on your Roku remote
  
  Select Streaming Channels to open the Channel Store
  
  Locate the channel you wish to remove and press OK  on your remote
  
  Tip: A checkmark appears in the bottom right-hand corner identifying an installed channel.
  
  Select Remove channel and confirm the selection when prompted
  
  Removing channels from within your channel lineup
  
  Press Home  on your Roku remote
  
  Move to the right and highlight the channel you wish to remove
  
  Press Star  on your remote to open the Options menu
  
  Select Remove channel and confirm when prompted
  
  Hope this helps! Let us know if you have any other concerns.
  
  Best regards,
  Mary
  - Trog45
    Reel Rookie
    3 years ago
    Before doing the unsubscribe & then remove... I would think I would lose my ability to renew at the old lower rate?!? The Britbox subscription screen is now $10 higher... why should I pay more due to a system "glitch"?

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