Forum Discussion

Ruth09's avatar
Ruth09
Reel Rookie
7 months ago
Solved

Britbox app is jumpy, how to uninstall and reinstall

how do I uninstall and reinstall Britbox app? I have a subscription and it doesn’t let me remove app with Roku controller. My picture for all shows is jumpy. 

  • Ruth09's avatar
    Ruth09
    7 months ago

    Thanks all. I was able to uninstall and reinstall. 
    can’t find where to say issue solved. 

4 Replies

    1. Press the Home button on your Roku remote 
       
       
    2. Highlight the app you want to remove by moving right 
       
       
    3. Press the Star button on your remote to open the Options menu 
       
       
    4. Select Remove app and confirm when prompted

    I would also suggest doing a system restart before reinstalling the app to clear the cache.... Settings, system, power, system restart

    Or you can unplug the Roku device for 30 to 60 seconds.  

     

    • Ruth09's avatar
      Ruth09
      Reel Rookie

      Thanks, however when I select app and hit star button, remove app is not an option. 
      I have an annual subscription and I turned it off for next year but says can’t remove app if you have a current subscription. Makes no sense. 
      I restarted and that did not help. Thanks for responding tho. I will keep trying to work with Britbox. I have spent hours already☹️

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert

        You can use the official Roku remote app on an Android/iOS phone/tablet (https://www.roku.com/mobile-app) to remove a channel that you cannot remove via the standard Roku user interface. .

        When in the Roku remote app on you mobile device:

        • At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.
        • In your connected device click on "Apps on Roku".
        • Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).
        • Click on "Remove" and confirm.

        Note that this will remove the channel from your Roku account, but it will NOT cancel any paid subscription you may have for this channel.