Forum Discussion

jlh85's avatar
jlh85
Newbie
3 years ago

Brit Box, Father Brown keeps stopping

Have watched several seasons of Father Brown but suddenly during season 7, episodes 8 & 9, the episode stops and I must go back in and begin again. This has not happened just once but about 7 times during episode 8 so that I forwarded to the end but now episode 9 is doing the same thing.

7 Replies

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    • RokuKarla's avatar
      RokuKarla
      Retired Moderator

      Hello jlh85DebbieW

      In some cases, removing the affected channel and then re-installing it may help. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.

      For detailed instructions, refer to this Support link: How to resolve a channel playback issue 

      Let us know how it goes!

       

      Regards,
      Karla

      • axg9999's avatar
        axg9999
        Channel Surfer

        (I don't think dropping and readding the channel does anything more than checking to see if you have the latest version of the App. BritBox provides a direct check to see if updates are available)

        I have an intermittent video dropout problem with BritBox (all programs). It is infrequent so not a great problem. Had the same problem with SLING. Curious thing is that it happens only with my ROKU Ultra 4800 setup. No problems in another viewing room where I have an older ROKU 4600.

        My solution for the 4800 was to migrate to BritBox under Amazon Prime. No BB app here which means you lose a better interface to look at BB offerings. On the other hand if you watch a lot of Prime or have other subscriptions under it, you can go quickly to your last watched channel. I cancelled SLING altogether because it was too expensive for what I watch.

        Don't bother with ROKU support on this. According to support they are only hosting other people's Apps so they are not responsible for App problems. I guess it is a tradeoff between device cost and providing creditable customer support. That is not legitimate, in my opinion, because if they bill a subscription, they are collecting a fee for that (probably the same answer even if they don't bill) so they are responsible partly for App problems, at least they ought to work with the provider to see if something can be done.