I have a fairly new Express 4K+ that I tried to boot up recently and it just does a bouncing Roku logo screen. I tried factor reset, power unplug etc from other forum posts but no luck. Trying to get support (how to fix or likely a replacement). I got from Amazon a few months ago and love this product. Please help.
SN: S07P21AFV0TJ
Model: 3941X
Hi illmaticwes,
Welcome to the Roku Community!
We'd like to gather more information about the issue you're running into. How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?
We also recommend rebooting both your wireless router and your Roku device.
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
Hi, for power its plugged into the tv port wall outlet with supplied cables. I tried multiple TVs and different houses (for different wifi). Same result. Bouncing Roku boot up logo. Tried holding reset button 30 seconds and all kinds of other stuff on the forums. When I picked up the unit today I can hear something moving inside so not sure thats related or not. I would just like to replace it at this point. I doubt it can be resolved otherwise. Thanks. I really love my Roku and bummed not to have it the last week or so.
Hi illmaticwes,
Thanks for keeping in touch and providing the additional information.
We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.
If you need any additional help and we’ll follow up to continue assisting you.
Best regards,
Mary
