Forum Discussion

BeckyN02's avatar
BeckyN02
Newbie
31 days ago

Black screen while watching content

I upgraded 3 of my TVs and I am using the 3 roku sticks I had on my old tvs. Everything was going great then lately I am getting a black screen in the middle of watching tv and only have sound. I unplug my roku stick and wait a minute or so and plug it back in. The black screen goes away and everthing is going great. A week or so later it happens again. It is happening on all 3 tvs that have the old roku sticks. the model of the roku stick is 3820x. Do I need to replace all 3 roku sticks?

app playback
content

3 Replies

  • Kristin2's avatar
    Kristin2
    Streaming Star
    5 days ago

    I want to ask if both of your Roku devices are set to Dolby Vision?  I have found that when my player is set to Dolby Vision.  This happens on some shows.  Try changing screen resolution if you’re using Dolby Vision.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    6 days ago

    Hi BeckyN02​ Dragonbet45​,

    Thanks for keeping us in the loop!

    We'd like to take a closer look at your concern. Could you provide the following information?

    • How is your Roku powered—directly to the wall outlet or through a power strip?
    • Is this happening across all the apps you're trying to use?

    • Try switching the HDMI port on the back of your TV.

    Can’t wait to hear back from you.

    Roku Community Team

  • Dragonbet45's avatar
    Dragonbet45
    Newbie
    27 days ago

    I’ve got something very similar going on except mine is an older LG tv that was given to me. My niece gave me the Roku box. I’m having the same issues. I end up switiching HDMI ports every time.