Forum Discussion

BeckyN02's avatar
BeckyN02
Newbie
2 months ago

Black screen while watching content

I upgraded 3 of my TVs and I am using the 3 roku sticks I had on my old tvs. Everything was going great then lately I am getting a black screen in the middle of watching tv and only have sound. I unp...
app playback
content
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 months ago

Hi BeckyN02​ Dragonbet45​,

Thanks for keeping us in the loop!

We'd like to take a closer look at your concern. Could you provide the following information?

  • How is your Roku powered—directly to the wall outlet or through a power strip?
  • Is this happening across all the apps you're trying to use?

  • Try switching the HDMI port on the back of your TV.

Can’t wait to hear back from you.

Roku Community Team