Forum Discussion

gabrielmead0ws's avatar
gabrielmead0ws
Newbie
4 months ago

Black Screen while Stream - Anything

Hi! I've been having this issue and I'd tried all sorts of stuff. What solved it for me was going into Settings > Display Type and then changing my resolution to 720p. Not sure why it worked, but it at least got my picture back! Hope this helps. 

app playback

7 Replies

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      26 days ago

      Hey rosiew9934​,

      Thanks for keeping us updated.

      Awesome to hear that it worked out. If you need anything else, just let us know.

      Roku Community Team

  • 19641217's avatar
    19641217
    Reel Rookie
    3 months ago

    Greetings , now that I have a steaming picture. It's seem to be frozen. Do you have any ideal or subjection on what to do?

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 months ago

      Hi, 19641217​ 

      Thanks for reaching out.

      If you have resolved the black screen issue while streaming, and you experience freezing, you can perform a system restart as a troubleshooting step to address the issue.

      1. Press Home on your Roku remote
      2. Scroll and select Settings
      3. Select System
      4. Select Power. If you do not see a Power submenu, skip to the next step.
      5. Select System restart

      Give this a try and keep us posted.

      Thanks,
      Roku Community Team

      • 19641217's avatar
        19641217
        Reel Rookie
        3 months ago

        Greetings. Seems like it's gotten a bit better. I can't seem to keep resolutions 720 it keep going off. I also can't get my Netflix to sync. It just turn and not sync. Please help. I've been trying to Netflix to play for four days, my patience is wearing real thin.