Forum Discussion

ap19063's avatar
ap19063
Newbie
2 years ago
Solved

Black screen on Youtube app

Ok, so this only happens on YouTube. I have read through some of the other posts regarding YouTube starting with a black screen. No, the problem we're having is that every time YouTube breaks for an ...
app playback
content
  • RokuTakashi's avatar
    RokuTakashi
    4 months ago

    Thanks for the post, plaurin​ 

    An additional troubleshooting step that might help is to ensure that the YouTube app is up-to-date. You can check this by highlighting the app and pressing the Star (*) button on your remote. There, you will see an option to check for updates.

    Let us know how this one goes!

    Thanks,

    Roku Community Team

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Hi ap19063,

Thank you for reaching out to the Roku Community!

We appreciate you bringing the issues with your YouTube channel to our attention. We are here to help. To help resolve this issue, please follow the provided steps precisely and check if it makes any difference.

1. Uninstall the channel:
- Highlight the channel, press the * button on your remote, and select "remove".

2. Clear cache and data:
- From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset.
- Choose "Reset connection" and then restart your Roku device by unplugging your TV and plugging it back in to clear any temporary cache or data-causing issues.

3. Check your internet connection:
- Ensure that your Roku device is connected to a stable internet connection.
- Test your internet connection by going to Settings > Network > Check connection on your Roku device.
- If your connection is weak or unstable, try restarting your router or seeking assistance from your internet service provider.

4. Reinstall the channel:
Press the home button on your Roku remote, scroll to "Store," and add the channel from there.

Note: If the issue persists with the specific channel, we highly recommend reaching out to YouTube support directly. It's worth noting that many channels and apps on Roku are managed and updated by the channel providers themselves.

Best regards,
Jharra

jldel's avatar
jldel
Newbie
10 months ago

Beware: following these instructions has this consequence: “Resetting your network connection will erase both your wired and wireless network (SSID) settings.“ So rather than watching and enjoying your Roku TV, you’ll be playing Mr. FixIt for a while today.

I love my Roku TV, but there should be some kind of repair app that can fix problems like the one described in this post. I myself have had the same problem with the YouTube app over the years. It probably has happened six or seven times in the last five years., One would think fixing the app, rather than inconveniencing the user would be the way to go. But by default, Roku customer service will just continue to cut and paste the same answer over and over again with no commitment to fix the underlying problem. 

There should be a way to clear the cache related to the app, rather than having to uninstall the app, reset your network, go to the streaming store, download the app and reinstall it… And then of course, have to go through the process of putting all your credentials back in… followed by praying that the fix works and that this doesn’t happen again.