Forum Discussion

lele05's avatar
lele05
Newbie
12 months ago
Solved

Black screen and pausing.

My netflix and youtube app don’t even appear on my roku home screen when i download them. I literally have to go to the app store and search for them to use them. My netflix always pauses on its own ...
app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    12 months ago

    Welcome, and thanks for porting here in the Roku Community, lele05!

    We understand that you're experiencing a playback issue with Netflix and Youtube. Rest assured that we're here to help you get this sorted out. 

    Could you please let us know if you have other devices in your house? If you have other Roku devices, we suggest checking if the apps you have installed on the device where you're having problems are also installed and can be seen on your other Roku device. Also, try installing the app through the Roku Mobile app or directly to the website to see if the app will appear on the device's Home Screen.

    In addition, it is also worth checking to see if the app order is enabled in your Settings, as it may have placed your newly installed app in the middle of the app lists instead of the bottom. To check it, go to Settings > Home Screen > App order and set it to Manual. 

    We are looking forward to your prompt response. 

    All the best,
    Emman

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
12 months ago

Welcome, and thanks for porting here in the Roku Community, lele05!

We understand that you're experiencing a playback issue with Netflix and Youtube. Rest assured that we're here to help you get this sorted out. 

Could you please let us know if you have other devices in your house? If you have other Roku devices, we suggest checking if the apps you have installed on the device where you're having problems are also installed and can be seen on your other Roku device. Also, try installing the app through the Roku Mobile app or directly to the website to see if the app will appear on the device's Home Screen.

In addition, it is also worth checking to see if the app order is enabled in your Settings, as it may have placed your newly installed app in the middle of the app lists instead of the bottom. To check it, go to Settings > Home Screen > App order and set it to Manual. 

We are looking forward to your prompt response. 

All the best,
Emman