Forum Discussion

abreen1228's avatar
abreen1228
Reel Rookie
2 years ago
Solved

Black Screen and Not Loading Content

So our Roku used to work seamlessly but for the past few months it will go in and out of this fit. For example, our YouTube TV app will load and you can hear all the sound but it’s a black screen. We...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi abreen1228 

    Thank you for keeping us posted!

    Since you have performed a factory reset, you may need to connect your Roku remote again to your Roku device. To do this, press the pairing button located in the battery compartment of your Roku voice remote. For more detailed information, check out this support article: How to set up your Roku voice remote

    Let us know about what you find out.

    All the best,
    Kash