black bars top & bottom on movies
have 3 roku devices on 3 different tvs model #3930X didn't use 1 in a month turned it on there was an update did the update now there are black bars top and bottom of certain movies and black bars le...
Forum Discussion
Welcome to the Roku Community, David41M!
We appreciate you reaching out for support. It seems like you are having playback issues with Pluto TV on your Roku Express streaming device. No worries! We'd be happy to help.
Before we proceed, it would be great if you could provide us with additional information such as follows:
- Is this the only app affected by this?
- Were you having this issue before? If not, when did you start seeing this happening?
- A photo of it for reference. (How do I insert an image in a post)
- What specific troubleshooting steps have you done so far?
We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.
Warm regards,
Carly
it happened after i did the update its doing it on all three tvs controlled by three roku unites. It does it on all apps watching star wars on youtube tv now and the movie has black bars about 3 -4 inches top and bottom
Thanks for the added information, David41M!
In this case, I'll coordinate this with the team for further investigation. In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:
- Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- A photo of it happening for reference. (How do I insert an image in a post)
Your response is highly anticipated.
Regards,
Carlymodel # 3930X / Serial #X00400U08GK5 / Software # 13.1.4build1510AE / Device ID# S00830708GK5 / Issue ID # K5-368-434. again this never happened before have these roku unites several years this started after I did the update.
