Forum Discussion

thatjazzcat's avatar
thatjazzcat
Newbie
5 years ago
Solved

Black Bars on screen.

Every time I turn on my TV, my home screen features a ton of black bars across the screen that don’t seem to actually affect the picture but scare the heck out of me due to me thinking the picture is...
App playback
  • TTNg's avatar
    TTNg
    5 years ago

    My disappeared. I changed the theme and background. I had the default red background and theme. I changed it and now it's not doing that wear black bar thing anymore.

RokhunaMahtata's avatar
RokhunaMahtata
Reel Rookie
4 years ago

The prison bars are back and I am off to Reddit for a possible solution. I wanted to watch Matrix this morning and discovered I was locked out of a clear and clean picture. App update, backgrounds removed, off/on, and I am still stuck. I hope that my Christmas weekend TV enjoyment is not ruined like my morning with Matrix and coffee was by this repeat Roku TV's SW issue/s!!!! 

  • AKLew's avatar
    AKLew
    Reel Rookie
    4 years ago

    We just got a Phillips 55" Roku approx 1 month ago (April 2022) and the black bars began 3 days ago. I haven't tried resetting the background, but I'm breathing a sigh of relief that I'm not the only one and seems to be a common issue.

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi AKLew

      Thanks for reaching out here in the Community.

      Does the issue only occur on a specific title or does it happen across all content on all channels? Please reply here as well with a photo of your TV screen so we can further help you out.


      All the best,
      Kariza

      • AKLew's avatar
        AKLew
        Reel Rookie
        4 years ago

        The black bars appear on the Roku home screen when just powering on the TV. The picture insert option here in this reply box isn't allowing me to upload a picture from my phone. There is a picture at the beginning of this comment thread that is similar to what my TV shows. I will attempt to post a picture in a comment in another comment vs the reply here to you. The channels have not been affected by this, not yet, anyway.  

  • TTNg's avatar
    TTNg
    Reel Rookie
    4 years ago

    Have you tried changing the theme?

    • Rico1981's avatar
      Rico1981
      Newbie
      2 years ago

      How do you change the theme to get bars off screen

    • Rico1981's avatar
      Rico1981
      Newbie
      2 years ago

      How do I change theme 

      • RokuArvyS's avatar
        RokuArvyS
        Retired Moderator
        2 years ago

        Hi Rico1981
        Welcome to the Roku Community! 
        We appreciate your post. Just to clarify that you wanted to change the theme on your Roku device. Let's work on it.

        You can browse and change themes from the Settings menu using the following steps:
        Press the Home button on your Roku remote.

        1. Scroll up or down and select Settings.
        2. Select Theme.
        3. Select Change theme to browse My Themes and All Themes. If a check mark appears next to a theme, it is already installed on your Roku device.
          Tip: When browsing lists or tile grids, press the Reverse Scan button or Forward Scan button on your Roku remote to jump up or down one page at a time.
        4. Highlight a theme and press the OK button on your remote to open the description and details.
        5. If the theme is installed, you can select Set as theme to switch to that theme.
        6. If the theme is not installed, you can see a preview by selecting View screenshots.
        7. To install a new theme, select Add channel.
          Note: If you have a Roku account PIN, you will be required to enter it. If you do not have a PIN and wish to keep other members of your household from adding themes, learn how to create a PIN for your Roku account.

        After the new theme is downloaded and installed, you can select Set as theme to switch to that theme.
        Let us know what you find out.
        Best regards,
        Arvy