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thatjazzcat's avatar
thatjazzcat
Newbie
5 years ago
Solved

Black Bars on screen.

Every time I turn on my TV, my home screen features a ton of black bars across the screen that don’t seem to actually affect the picture but scare the heck out of me due to me thinking the picture is bad/going bad. Does anyone know what causes this and if I should be worried? Once I select an app/input, the bars go away.

 

Thanks!

app playback
  • TTNg's avatar
    TTNg
    5 years ago

    My disappeared. I changed the theme and background. I had the default red background and theme. I changed it and now it's not doing that wear black bar thing anymore.

38 Replies

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    • CBomb's avatar
      CBomb
      Reel Rookie
      5 years ago

      Mine started about a week ago. Factory reset only worked for a bit until it updated again. Still shows them, but once I got to an app and come back they usually disappear. Had the tv for about 3 months

    • TTNg's avatar
      TTNg
      Reel Rookie
      5 years ago

      Having the same problems too. I suspect it's an update issue.

  • Ninzhan's avatar
    Ninzhan
    Newbie
    5 years ago

    I am having this exact same issue. TCL w/ roku tv. Changing t background fixes it temporarily, but it always goes back to the bars.

    • MightyHandy's avatar
      MightyHandy
      Streaming Star
      5 years ago

      Yep, just happened to me.  Never had this before 9.4.0 update

       

  • Mufn's avatar
    Mufn
    Newbie
    5 years ago

    It’s happening here too. I changed the theme and it stopped for a while, then came back. It does not seem to affect the function of the apps, as it goes away if I switch to Netflix or PS4, but it is very alarming. Hopefully there will be a patch. My TV just had it’s first birthday

  • RedDawn289's avatar
    RedDawn289
    Newbie
    5 years ago

    Having the same issues, hopefully someone on here finds a fix. I really don’t want to have to return this bad boy

  • Chuck500's avatar
    Chuck500
    Reel Rookie
    5 years ago

    Same here. (50S435, for the record). Received it January 8, but it wasn't doing it at first, only started 3-4 days ago.

    • Chuck500's avatar
      Chuck500
      Reel Rookie
      5 years ago

      I did a factory reset on my TCL TV and it seemed to fix the problem. Whether it'll stick, we'll see.

    • GoblinQueenJenn's avatar
      GoblinQueenJenn
      Newbie
      4 years ago

      Mine has been starting to do it too. It started on Sunday and scared the heck out of me. I have had this tv since last year at before the pandemic broke out.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hey GoblinQueenJenn

        Thanks for the post.

        We would recommend trying out the solution posted above and see if that will resolve the issue you're experiencing. 

        Let us know how it goes!

        All the best,
        Kariza

  • samiola0321's avatar
    samiola0321
    Newbie
    5 years ago

    I'm happy to find out it wasn't just me having this problem!  I was able to fix it by having the TV on, then unplugging it for 30 seconds to a minute, then plugging it back in again.  Hope this is able to help others! 

    • jvdmeritt's avatar
      jvdmeritt
      Newbie
      5 years ago

      I am having the same issue. I bought this TV in December and just started doing it a week ago. It's the Westinghouse 65 inches. Changing to an app or changing the ROKU theme fixes it until we restart the TV. 

      • CBomb's avatar
        CBomb
        Reel Rookie
        5 years ago

        After multiple attempts to resolve this issue, Roku support alerted me it was a problem with the TV manufacturer, but considering you have a different brand than I have, they are full of it as I thought. It is obviously an issue with their operating system due to the fact the TV works fine when displaying a picture. Either way, you won't find any help from them. They are perfectly content with passing the buck.  

  • RokhunaMahtata's avatar
    RokhunaMahtata
    Reel Rookie
    4 years ago

    The prison bars are back and I am off to Reddit for a possible solution. I wanted to watch Matrix this morning and discovered I was locked out of a clear and clean picture. App update, backgrounds removed, off/on, and I am still stuck. I hope that my Christmas weekend TV enjoyment is not ruined like my morning with Matrix and coffee was by this repeat Roku TV's SW issue/s!!!! 

    • AKLew's avatar
      AKLew
      Reel Rookie
      4 years ago

      We just got a Phillips 55" Roku approx 1 month ago (April 2022) and the black bars began 3 days ago. I haven't tried resetting the background, but I'm breathing a sigh of relief that I'm not the only one and seems to be a common issue.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hi AKLew

        Thanks for reaching out here in the Community.

        Does the issue only occur on a specific title or does it happen across all content on all channels? Please reply here as well with a photo of your TV screen so we can further help you out.


        All the best,
        Kariza

    • TTNg's avatar
      TTNg
      Reel Rookie
      4 years ago

      Have you tried changing the theme?

  • tyger1's avatar
    tyger1
    Newbie
    4 years ago

    I see a lot of posts regarding black bars on screen .  I have only one wide 6" black bar on the right of my screen, covering 1/4 of the picture.   There is also a large 5" grey circular blob on the screen.  Any help for these

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      tyger1

      Thanks for the post.

      Can you please provide a screenshot of the issue you are experiencing so we can better understand what you are seeing?

      With more information, we will be able to assist you further.


      Thanks,
      Danny