Hello. I keep trying to watch shows on roku channel. While watching the screen will go black and say 99% while spinning but sound continues. It does this numerous times an episode and has been going on for over a week. Ive restarted device, and checked for updates. How do I fix this issue? Or who do I contact? Thanks.
Hi ashes24,
Thanks for reaching out to the Roku Community.
We'd like to know more about the issue you are experiencing so we can best assist you. Could you provide us a screenshot or image of the issue occurring? Does it only occur on a specific movie/show or all movies/shows on The Roku Channel? Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet?
With more details, we will be able to assist you further.
Regards,
Nimfa
I am waiting for it to do it again to get a picture. Also trying a different show. Ive only been watching cold case lately. It is a tcl roku tv. Plugged into the wall.
Thanks for the response.
We appreciate your cooperation. Keep us posted if the issue persists, and please let us know any additional information you may have that would be helpful for our team looks into this problem.
Regards,
Nimfa
Hi Pwin,
A warm welcome to the Roku Community!
We sincerely appreciate your patience with the playback issue with the channels. We would like to know how to identify and resolve any playback issues. A few questions here to better understand what you're experiencing:
We look forward to hearing from you and looking closely into this issue.
All the best,
Chel
