Forum Discussion

bryan-in-bl's avatar
bryan-in-bl
Reel Rookie
2 years ago
Solved

Bentkey hanging when opening app

New kids channel Bentkey launched on Oct 16.   I was able to download and login just fine.   Today I tried to open the app and after the splash screen the screen redraws as pale purple and hangs.    ...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Bjonespga,

    Thanks for posting, and welcome to the Roku Community.

    Let's try some troubleshooting steps to see if makes any improvement to the channel's performance. Kindly follow the steps below.

    1. Remove the affected channel by highlighting it from the channel tile, and pressing the star (*) button. Then select the remove option.
    2. Do a system restart by navigating to Settings > System > System Restart.
    3. Add the channel back by searching for it from the "Streaming Store."

    Please let us know how it works.

    All the best,
    Kash

  • IAmMe01's avatar
    IAmMe01
    2 years ago

    Same thing happened to me and I was able to fix it. Go to the Bentkey website and login with DW credentials.  It will say you already have access then make you create a Bentkey password. Once I created a Bentkey password, the app started working. 

  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi QuiGonJohn,

    Welcome to the Roku Community!

    We appreciate you for flagging us about this. Please contact the channel support team directly and get additional help.

    You can contact them here: Bentkey

    Thanks,

    Rey