Forum Discussion

Boblb's avatar
Boblb
Reel Rookie
2 years ago
Solved

Being kick out of shows on Hallmark channels

Getting tired of being kicked out of shows about every 45 minutes and having to restart the program from the direct tv guide page.

app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thank you for the added information, Boblb.

    Firstly, we sincerely apologize for any inconvenience this may have caused you. Worry no more as we are more than eager to find you the best resolution possible and get you back on streaming Hallmark TV without interruptions. 

    Before we proceed, may we first know if you experienced this within the Hallmark TV app only? If not, please specify which other apps are affected. Also, have you tried troubleshooting the app by:

    •  removing it (navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel),
    • performing a system reboot (Settings > System > System restart), and
    • re-installing the app (scroll and select Store, look for the app, then press Add channel)

    to see if this will make any difference? If not, we highly suggest so. In the meantime, we also suggest highlighting the channel tile of the app and pressing the star* button on your remote to update it. 

    Furthermore, here's our Support article to help you learn more about how to Solve a channel playback issue. 

    Let us know how it goes and we'll continue assisting you from there.

    Best regards,
    Carly

3 Replies

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  • jontalk's avatar
    jontalk
    Roku Guru
    2 years ago

    Please state Roku model, firmware/build number and type of connection. If on WiFi have you checked to see how many of your neighbors are using the same channel? If not, you might install WiFi Analyzer for Android or something similar if you use an iPhone. Switching channels to one that's less congested could solve the problem

    • Boblb's avatar
      Boblb
      Reel Rookie
      2 years ago

      Devise is a roku express.  Wifi and nearest neighbor lives a half mile away.  This doesn't happen on the roku express+ on my wife's tv. Software version 12.5.5 build 4174

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you for the added information, Boblb.

        Firstly, we sincerely apologize for any inconvenience this may have caused you. Worry no more as we are more than eager to find you the best resolution possible and get you back on streaming Hallmark TV without interruptions. 

        Before we proceed, may we first know if you experienced this within the Hallmark TV app only? If not, please specify which other apps are affected. Also, have you tried troubleshooting the app by:

        •  removing it (navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel),
        • performing a system reboot (Settings > System > System restart), and
        • re-installing the app (scroll and select Store, look for the app, then press Add channel)

        to see if this will make any difference? If not, we highly suggest so. In the meantime, we also suggest highlighting the channel tile of the app and pressing the star* button on your remote to update it. 

        Furthermore, here's our Support article to help you learn more about how to Solve a channel playback issue. 

        Let us know how it goes and we'll continue assisting you from there.

        Best regards,
        Carly