Forum Discussion

io1901's avatar
io1901
Binge Watcher
3 years ago
Solved

BBC iPlayer stopped working with Sorry, this application is not currently available on your device

My almost new Express 4k 3940EU build 11.0.0 4193-CR has just started to refuse to load and play BBC iPlayer with the above error message. I have deleted app, restarted, added app with no difference....
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi everyone,

    Thanks for your patience while this issue was being investigated.

    We would recommend checking for a channel update by selecting the channel on the Home screen and pressing the * button > Check for updates.

    Once the channel is updated, try seeing if you able to access the channel again.

    Please keep us posted what you find out.

     

    Happy Streaming!
    Danny

LittleBigMan's avatar
LittleBigMan
Newbie
3 years ago

Hi I have the same issue with a ROKU 4k express when I looked on the BBC IPlayer approved list it doesn’t include this model only  purchased it April this year; Sort it out ROKU asap 

bouncybrian's avatar
bouncybrian
Binge Watcher
3 years ago

its not Roku, its the BBC.  Please report the issue on the link i posted previously, will help us all.

  • LittleBigMan's avatar
    LittleBigMan
    Newbie
    3 years ago

    Hi just went into check system software update and it said updating for BBC IPlayer and bingo it now works 

    • HPDeskjet's avatar
      HPDeskjet
      Streaming Star
      3 years ago

      This issue does indeed seem to be resolved with the new update, released this evening (7-6-2022).

      • Mavison's avatar
        Mavison
        Binge Watcher
        3 years ago

        Yup - just checked my 3820EU and it was updated ... and both iPlayer and Sounds now work again.