Forum Discussion
Hi Lianna,
I am with Three via their 5G broadband service - a router with a sim attached. Speeds for everything else including other apps on Roku are fine.
I have restarted then re-added BBC Iplayer and I still have the streaming issue.
Thanks for the follow up.
Are you experiencing this issue only on the BBC iPlayer channel, or does it happen across other channels as well? If other channels are working correctly, and you only experience this issue on the BBC iPlayer channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
Thanks,
Danny
- Snapper603 years agoReel Rookie
I have the same issue with iPlayer on Roku Premier even after changing ISP/broadband provider. Renders live TV and streaming via Roku unwatchable as it seems to consistently drop 25% of frames. I have reported to BBC
- RokuKariza-D3 years agoRetired Moderator
Hello Snapper60
Thanks for posting here in the Community!
As previously asked by RokuDanny-R above, have you checked other channels if the same issue occurs? What are the other troubleshooting steps you've tried?
Please let us know so we can assist you further.
All the best,
Kariza- Snapper603 years agoReel Rookie
Hi,
It’s fine on other streaming services on the same Roku device. It also happens on my second Roku device but only on BBC iPlayer.
iPlayer works fine on other platforms
thanks
p
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