Forum Discussion
Hi Hodge7
Welcome to the Roku Community!
To ensure the process of removing and re-adding the BBC iPlayer channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to Settings > System > System restart > Restart. May we also know your current internet service provider?
With detailed information, we will be better able to assist you.
Warm Regards,
Lianna
- Hodge73 years agoReel Rookie
Hi Lianna,
I am with Three via their 5G broadband service - a router with a sim attached. Speeds for everything else including other apps on Roku are fine.
I have restarted then re-added BBC Iplayer and I still have the streaming issue.
- Hodge73 years agoReel Rookie
Hello Anonymous did you see my reply?
- RokuDanny-R3 years agoRetired Moderator
Thanks for the follow up.
Are you experiencing this issue only on the BBC iPlayer channel, or does it happen across other channels as well? If other channels are working correctly, and you only experience this issue on the BBC iPlayer channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
Thanks,
Danny- Snapper603 years agoReel Rookie
I have the same issue with iPlayer on Roku Premier even after changing ISP/broadband provider. Renders live TV and streaming via Roku unwatchable as it seems to consistently drop 25% of frames. I have reported to BBC