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Hodge7's avatar
Hodge7
Reel Rookie
3 years ago

BBC Iplayer buffering all the time

Hello. 

I can see a load of threads re iplayer but no solutions so here we are.

I have two Roku Express boxes that were working fine until I changed ISP.

My new router is great for everything else, over 100mpbs, Roku works fine for every other app, but I have constant buffering issues with iplayer. 

I've deleted and re-added the apps, factory reset both boxes, factory reset the router, no change.

The router runs 2.5ghz and 5ghz at the same time - should I switch one off?

Before I get rid and buy two Chromecasts is there anything else I can do?

8 Replies

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi  Hodge7

    Welcome to the Roku Community!

    To ensure the process of removing and re-adding the BBC iPlayer channel is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to  Settings > System > System restart > Restart. May we also know your current internet service provider?

    With detailed information, we will be better able to assist you.

    Warm Regards,
    Lianna

    • Hodge7's avatar
      Hodge7
      Reel Rookie
      3 years ago

      Hi Lianna,

      I am with Three via their 5G broadband service - a router with a sim attached. Speeds for everything else including other apps on Roku are fine.

      I have restarted then re-added BBC Iplayer and I still have the streaming issue.

      • Hodge7's avatar
        Hodge7
        Reel Rookie
        3 years ago

        Hello Anonymous did you see my reply?