BBC iPlayer app is not working on Roku Express 4
Hi,
Is there a problem with the BBC iPlayer app?
For the past few days this app has not been working, it shows the BBC iPlayer logo and just hangs. All other apps work fine including BBC Sounds. I know that iPlayer is working from the BBC end because I can access it via my SKYQ box
Hi, shaunbuk
Greetings, and welcome to the Roku Community.
We understand your concern regarding the issue with BBC app that stopped working. We would advise you to perform a troubleshooting steps to resolve the issue. Follow the instructions below.
- Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
- Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
- Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
- You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers.You may reach them here for further assistance and clarification: BBC iPlayer Support | Contact UsWe hope you find this information helpful, and keep us posted on what you find out.Best wishes,
KashI come (all be it late) with a whole 2 solutions not just one
I've been having the same issues as others here
Iplayer goes to the splash screen
Then goes blank for a short period
Then shows the splash screen again.
It then either hangs entirely stuck on the splash screen or stays with the splash screen but loads a browser style sidebar.
I've found 2 solutions- The BBC recommended one on their website for an entirely different Roku issue
https://www.bbc.co.uk/iplayer/help/questions/smart-tv-and-games-console-issues/roku-nowtv-aspect-ratio
Change the Roku to 720p........ I don't know why it works. I don't know how it works but I think the BBC Iplayer has different landing pages for different resolutions and the 1080p landing page is somewhat buggy or broken. This would also explain potentially why 1 Roku on 1 TV would work but another on another TV won't, because if the TV is 720p then the Roku will have defaulted to that - weird work around - Open the Roku app on your mobile phone and load the Iplayer app from there (from a fresh restart). That has opened most times for me or select an Iplayer / BBC show from the recommendations list and it will load Iplayer, start playing the show then press back and you're at the Iplayer Menu.
I'm putting this in the BBC have screwed something up box but I doubt they'll actually admit it, the problem will just be quietly fixed in an update in March or something lol
- The BBC recommended one on their website for an entirely different Roku issue
