Forum Discussion

mgillw's avatar
mgillw
Newbie
2 years ago
Solved

Babylon 5 Missing Episodes

Two episodes from Babylon 5 Season 1 are missing: "Midnight on the Firing Line" & "Signs and Portents". Would someone please check on this. Thank you.
  • goathunter's avatar
    goathunter
    2 years ago

    Season 1 is all mixed up, and it's missing two episodes.

    Missing:

    S01E13 - Signs and Portents
    S01E22 - Chrysalis

    Mislabeled (the label is on the left, the actual episode title is on the right):

    The episode labeled "S01E02 - Soul Hunter" is really "S01E01 - Midnight on the Firing Line"

    S01E03 - Born to the Purple -> Soul Hunter
    S01E04 - Infection -> Born to the Purple
    S01E05 - Parliament of Dreams -> Infection
    S01E06 - Mind War -> Parliament of Dreams
    S01E07 - The War Prayer -> Mind War
    S01E08 - And the Sky Full of Stars -> The War Prayer
    S01E09 - Deathwalker -> And the Sky Full of Stars
    S01E10 - Believers -> Deathwalker
    S01E11 - Survivors -> Believers
    S01E12 - By Any Means Necessary -> Survivors
    S01E14 - TKO -> By Any Means Necessary
    S01E15 - Grail -> The Quality of Mercy
    S01E16 - Eyes -> Grail
    S01E17 - Legacies -> Eyes
    S01E18 - A Voice in the Wilderness -> TKO
    S01E19 - A Voice in the Wilderness -> A Voice in the Wilderness Part 1
    S01E20 - Babylon Squared -> A Voice in the Wilderness Part II
    S01E21 - The Quality of Mercy -> Babylon Squared
    S01E22 - Chrysalis -> Legacies

    They were all mislabeled when they were on HBO Max, too.

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We're grateful to have you here at the Roku Community, kbuck2017.

    We appreciate you for bringing this to our attention and sincerely apologize for any inconvenience this may have caused you. 

    Rest assured that our Engineering team is fully aware of this issue and is in the process of fixing it. Once we have more information from the team, we will make sure to update this thread.

    We highly appreciate your patience and understanding as we work on this. Please let us know if there's anything else you'd want us to address and we'd be more than happy to listen. Also, feel free to create a new thread for different concerns.

    Sincerely,
    Carly

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi goathunter,

Warm welcome here in the Roku Community!

For providing detailed information, we are grateful for your efforts in bringing this up with us. At the moment, we are aware of this issue and rest assured that we'll update this information and your concern to the appropriate Roku team. We'll post an update once we hear back from them as soon as possible.

All the best,
Kash

kbuck2017's avatar
kbuck2017
Newbie
2 years ago

It has now been 53 days and still no progress on fixing the incredibly out of sequence Babylon 5 episodes for seasons 1 and 2.  Is there a reason why Roku is so unconcerned about this issue?  I realize that there is probably a relatively small number of your customers who care about this, but think about the trashing of Roku's reputation generally the longer this goes on. If Roku cares so little about this, perhaps I should research alternative streaming devices.  I have been a Roku customer for more than 13 years and have purchased four new devices as you improve your capabilities, but I suppose that is about to end.  Such a shame.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    We're grateful to have you here at the Roku Community, kbuck2017.

    We appreciate you for bringing this to our attention and sincerely apologize for any inconvenience this may have caused you. 

    Rest assured that our Engineering team is fully aware of this issue and is in the process of fixing it. Once we have more information from the team, we will make sure to update this thread.

    We highly appreciate your patience and understanding as we work on this. Please let us know if there's anything else you'd want us to address and we'd be more than happy to listen. Also, feel free to create a new thread for different concerns.

    Sincerely,
    Carly