Forum Discussion

jk2022's avatar
jk2022
Streaming Star
2 years ago

B-Zone Channel not Streaming (Content appears for a second then disappears)

Greetings Awesome Roku Support and Community:

Issue:

The cool B-Zone channel does not stream normally, after clicking on channel and then clicking on the default icon to start the actual stream, content will stream for a second and then the channel will close.

Trouble shooting:

I have over the past two days (issue started on Saturday) shut down my router and restarted both it and the Roku device. I have also removed the channel and reinstalled it, but no luck I also checked for both a Roku update and a channel update but none were available.

Issue ID/Serial number/Software version and build:

Issue ID: 31-284-894

Model number 3920X

Serial# YHOODP235731  

Software 12.0.0

Build 4184-91

B-Zone software version 1.2 Build 8

Additional information:

Internet speed is good (43 MBPS) and all the other channels are streaming just fine, only B-Zone has the issue.

Thanks for any assistance you can provide.

9 Replies

Replies have been turned off for this discussion
  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    I just added it and I see the same thing.  There's no information from the Channel Store webpage that would aid in contacting the developer (which I'm guessing is a one-man operation).  I do notice that it's a "Direct publisher" channel all of which will be eliminated in the not too distant future.  If the developer doesn't put in a little effort it will disappear.

    It seems odd to me that it crashes the way it does since "Direct publisher" channels use code developed solely by Roku themselves.  The only thing I can think of is a bad video causing the crash, but if it's been going on for days that doesn't seem likely.

    • jk2022's avatar
      jk2022
      Streaming Star
      2 years ago

      Thanks RenoJim for letting me know about this direct publisher issue, I wonder if there is anything Roku can currently do on its end.

      Have a great afternoon!

       

      • 33sarge's avatar
        33sarge
        Roku Guru
        2 years ago

        I'm seeing the same issue and it's now been a couple of weeks since this started. I just find it hard to believe that the owner of this channel doesn't monitor his own channel to catch these issues. Also B-Zone's 2nd channel hasn't worked in months. All I get is the rotation circle that goes up to 13 percent and then stays there.

         

        Fright Flix, is having the same issue as well. Screen opens for a brief minute and then bombs out of the app.