Forum Discussion

joshmcintyre's avatar
joshmcintyre
Newbie
2 years ago
Solved

Autoplay Issues with Roku Prime Video App (Only Certain Shows)

I'm having an odd and frustrating issue with autoplay, specifically on the Roku Prime Video app.   Some seasons of TV shows autoplay, but others won't. This is seemingly random. For example, seaso...
app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thank you for posting here in the Roku Community, ardenter!

    We appreciate you letting us know about the playback issues you've been experiencing with Prime Video's auto-play feature and we're here to suggest some troubleshooting steps.

    Before we proceed, please be informed that this is a channel feature and it is highly recommended to directly raise your concern to the channel provider themselves as they are the ones who provided and maintained their channel on the Roku streaming platform. 

    Nevertheless, we can suggest some troubleshooting steps to help you resolve this:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    If the issue still persists, you can reach them here: Prime Video Channel Support

    Best regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Thank you for posting here in the Roku Community, ardenter!

We appreciate you letting us know about the playback issues you've been experiencing with Prime Video's auto-play feature and we're here to suggest some troubleshooting steps.

Before we proceed, please be informed that this is a channel feature and it is highly recommended to directly raise your concern to the channel provider themselves as they are the ones who provided and maintained their channel on the Roku streaming platform. 

Nevertheless, we can suggest some troubleshooting steps to help you resolve this:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

If the issue still persists, you can reach them here: Prime Video Channel Support

Best regards,
Carly

KellyChar's avatar
KellyChar
Newbie
2 years ago

I recently started have the same issue. There was never a problem before. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi KellyChar,

    Thanks for your first post in the Roku Community!

    We understand you are having trouble with the auto-play on the Roku Prime video app. We're happy to assist you. Please try the troubleshooting steps that RokuCarly provided above.

    If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

    We hope this helps.

    Kind regards,
    John