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ontherun's avatar
ontherun
Reel Rookie
2 years ago
Solved

Audio "Playback Error" Please check that this file exists and the necessary drive is mounted.

Music "Playback Error"

1 - 4200X ran music for 3 days never stopped
1 - 4230X ran music for 3 days never stopped
1 - 4640X ran music for 3 days never stopped

The above status were run on all 3 TV's


2 Roku Streaming Sticks

1 TCL Roku TV 75S555 - 75" class: 74.5" diagonal
Software Version; 12.5.5
Build: 4174

1 RCA LED LCD TV
Software Version; 12.5.0
Build: 4178

1 JVC LED LCD TV

Plex Version: 1.32.8.7639
Served On Dell

Device name 3rd-stone010
Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor

When I switched back to the original Setup:

1 TCL Roku TV 75S555 - 75" class: 74.5" diagonal (internal Roku)
The Same problem occurs, set to all music and shuffle
Plays between 1 - 4 songs and stops with an error message

"Playback Error"
Please check that this file exists and the necessary drive
is mounted.

app playback
  • ontherun's avatar
    ontherun
    2 years ago

    The issues are with the Roku unit itself. 

    I tested on 3 different TV's

    RCA, JVC and a TCL Roku TV.  All where tested with, Roku Models 4200X, 4230X, 4640X for 3 days continues audio play with no error.

    The TCL Roku TV using the internal Roku - Failed audio play back with in 1 to 4 music tracks.

    TCL Roku TV reset not using internal Roku.  Using Roku Streaming Stick + x2 units both failed audio with in a few playback tracks.

    RCA and JVC TV's using Roku Streaming + Sticks (New) units failed audio with in a few playback tracks.

    Summary:  All 3 TV's worked with the older units Roku Models 4200X, 4230X, 4640X

    TCL Roku, failed with internal Roku, but worked with Roku Models 4200X, 4230X, 4640X

    RCA and JVC TV's failed audio playback using Streaming Stick +'s

    I hope this is helpful.

     

    2nd Test: Same results as above.

    Playback Error
    We're unable to play this track, make sure
    the server is running and has access to this
    track.

    Album: Ultra Rare Trax Vol. 1 - 3
    Retry = it opens the track and goes
    back to warning.

    Next I closed plex and reopen and played
    the same album and it played the whole
    album without an error.

    Plex - Version 1.32.8.7639
    Plex Pass - On

    Device name 3rd-stone010
    Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Installed RAM 32.0 GB
    System type 64-bit operating system, x64-based processor

     

     

     

     

     

     

     

     

     

     

     

     

4 Replies

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi ontherun,

    Welcome to the Roku Community!

    We'd love to take a closer look into this issue that you're experiencing. May we know what troubleshooting steps you have taken so far? Is this happening on all contents or channels, or is it isolated? (Specify) Do you have any other device(s) connected to your TV? (e.g., speakers and other sound systems)

    We look forward to hearing from you soon.

    Thanks,

    John

    • ontherun's avatar
      ontherun
      Reel Rookie
      2 years ago

      The issues are with the Roku unit itself. 

      I tested on 3 different TV's

      RCA, JVC and a TCL Roku TV.  All where tested with, Roku Models 4200X, 4230X, 4640X for 3 days continues audio play with no error.

      The TCL Roku TV using the internal Roku - Failed audio play back with in 1 to 4 music tracks.

      TCL Roku TV reset not using internal Roku.  Using Roku Streaming Stick + x2 units both failed audio with in a few playback tracks.

      RCA and JVC TV's using Roku Streaming + Sticks (New) units failed audio with in a few playback tracks.

      Summary:  All 3 TV's worked with the older units Roku Models 4200X, 4230X, 4640X

      TCL Roku, failed with internal Roku, but worked with Roku Models 4200X, 4230X, 4640X

      RCA and JVC TV's failed audio playback using Streaming Stick +'s

      I hope this is helpful.

       

      2nd Test: Same results as above.

      Playback Error
      We're unable to play this track, make sure
      the server is running and has access to this
      track.

      Album: Ultra Rare Trax Vol. 1 - 3
      Retry = it opens the track and goes
      back to warning.

      Next I closed plex and reopen and played
      the same album and it played the whole
      album without an error.

      Plex - Version 1.32.8.7639
      Plex Pass - On

      Device name 3rd-stone010
      Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
      Installed RAM 32.0 GB
      System type 64-bit operating system, x64-based processor