Audio out of sync with HULU and Roku Streambar Pro
Hi Agathakrista,
Thanks for taking the time to reach out for assistance here in the Roku Community!
Let's try following the troubleshooting steps below to resolve the issue. We recommend precisely following the steps to get the best results.
- Remove the Hulu channel by highlighting it from the channel tile, and pressing the star (*) button. Then select the remove option.
- Do a system restart by navigating to Settings > System > System Restart.
- Add the Hulu channel back by searching for it from the "Streaming Store."
Once precisely performed, kindly check the channel to see if you notice any improvements. Let us know about this.
All the best,
KashHi yatinla,
Thank you for keeping us posted!
We understand you're having a problem with the Roku Express 4K. We're happy to assist you. Please try to restart your Roku device by going to settings, system, and system restart.
If the problem still persists, try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.
Let us know how it works.
All the best,
JohnHi Agathakrista,
Thanks for keeping us posted.
We recommend performing the following steps as a workaround to see if it makes an improvement with the audio sync issue on Hulu.
- Open the Roku mobile app on their iOS or Android Phone
- In the app, while on the same wifi as the desired device, go to devices and select the Roku soundbar
- Tap Remote from the navigation bar
- Tap the Gear icon to open the Controls menu
- Tap Adjust audio delay
- Tap Get Started and follow the on-screen instructions
Once performed, kindly observe and see if there have been good results with the troubleshooting steps provided.
Please let us know what you find out.
All the best,
KashThanks for the response, Agathakrista
You can install the Roku mobile app at this link: Roku Mobile App - Free for iOS® or Android
Then, kindly follow the steps provided above for the workaround.
All the best,
Kash
