Forum Discussion

Agathakrista's avatar
Agathakrista
Channel Surfer
2 years ago
Solved

Audio out of sync with HULU and Roku Streambar Pro

For awhile now, I have been having audio sync issues with my Roku Streambar Pro and Hulu.  Commercials do not appear to be affected.  I have to do restart to get it back in sync.  Sometimes, it stays...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Agathakrista,

    Thanks for taking the time to reach out for assistance here in the Roku Community!

    Let's try following the troubleshooting steps below to resolve the issue. We recommend precisely following the steps to get the best results.

    1. Remove the Hulu channel by highlighting it from the channel tile, and pressing the star (*) button. Then select the remove option.
    2. Do a system restart by navigating to Settings > System > System Restart.
    3. Add the Hulu channel back by searching for it from the "Streaming Store."

    Once precisely performed, kindly check the channel to see if you notice any improvements. Let us know about this.

    All the best,
    Kash

  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi yatinla,

    Thank you for keeping us posted!

    We understand you're having a problem with the Roku Express 4K. We're happy to assist you. Please try to restart your Roku device by going to settings, system, and system restart.

    If the problem still persists, try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

    Let us know how it works.

    All the best,
    John

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Agathakrista,

    Thanks for keeping us posted.

    We recommend performing the following steps as a workaround to see if it makes an improvement with the audio sync issue on Hulu.

    1. Open the Roku mobile app on their iOS or Android Phone
    2. In the app, while on the same wifi as the desired device, go to devices and select the Roku soundbar
    3. Tap Remote    from the navigation bar
    4. Tap the Gear icon    to open the Controls menu
    5. Tap Adjust audio delay
    6. Tap Get Started and follow the on-screen instructions

    Once performed, kindly observe and see if there have been good results with the troubleshooting steps provided.

    Please let us know what you find out.

    All the best,
    Kash

yatinla's avatar
yatinla
Reel Rookie
2 years ago

I'm having lip sync issues with Roku 4K Express.  Only happens when watching programs recorded from live TV and even then only some parts of the programming are out of sync.  

I have a smart TV and I don't have the same problem with the same recording if I use the TV's Hulu app.  It's very frustrating because I prefer to only use the Roku and not have to switch to the TV for Hulu.  I used to subscribe to Youtube TV and I never had lip sync issues on the same Roku with Youtube TV.  

 

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi yatinla,

Thank you for keeping us posted!

We understand you're having a problem with the Roku Express 4K. We're happy to assist you. Please try to restart your Roku device by going to settings, system, and system restart.

If the problem still persists, try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

Let us know how it works.

All the best,
John

  • Agathakrista's avatar
    Agathakrista
    Channel Surfer
    2 years ago

    I have done more times than I can to think about.  I think the most times I have had to restart the Roku during a one hour show is 4, maybe 5 times.

    Leslie

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi Agathakrista,

      Thanks for keeping us posted.

      We recommend performing the following steps as a workaround to see if it makes an improvement with the audio sync issue on Hulu.

      1. Open the Roku mobile app on their iOS or Android Phone
      2. In the app, while on the same wifi as the desired device, go to devices and select the Roku soundbar
      3. Tap Remote    from the navigation bar
      4. Tap the Gear icon    to open the Controls menu
      5. Tap Adjust audio delay
      6. Tap Get Started and follow the on-screen instructions

      Once performed, kindly observe and see if there have been good results with the troubleshooting steps provided.

      Please let us know what you find out.

      All the best,
      Kash

      • Agathakrista's avatar
        Agathakrista
        Channel Surfer
        2 years ago

        I don't have the app on my phone.  can it done on my laptop?